Knowledge Base | Double the Donation
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Getting Started
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
360MatchPro Account Overview
Integrations
General Integration and API Questions
Specific Platform Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Features
Donations Table
Reporting
Settings
360MatchPro Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Volunteer Grants
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your 360MatchPro Account
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Knowledge Base | Double the Donation
Getting Started
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
360MatchPro Account Overview
Integrations
General Integration and API Questions
Specific Platform Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Features
Donations Table
Reporting
Settings
360MatchPro Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Volunteer Grants
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your 360MatchPro Account
Getting Started
Learn more about how to get started with your 360MatchPro account.
Signing Up
How long will it take for our organization to get set up?
How do we get started with creating a Double the Donation account?
Does Double the Donation offer a trial period?
Who should we list as the primary point of contact on the signup form?
Logging In
Using Google Two-Factor Authentication for MFA
The person who created our Double the Donation account is no longer with our nonprofit. How do I access our account?
User Locked Out of Account
How can I reset my organization's Double the Donation password?
What is the username that I use to log into my account?
How can I log into my organization's Double the Donation account?
Understanding User Roles
Why do I get the "Invalid Two-Factor Auth Code" when I attempt to login to my 360MatchPro account?
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360MatchPro Account Overview
Getting Started: Organization Profile
Getting Started: Email Blocklist and Unsubscribes
Getting Started: Dashboard Overview
Getting Started: Data Import Overview
Getting Started: Donations Overview
Getting Started: Email Customization Overview
Getting Started: Reporting Overview
Getting Started: Advanced Settings
Getting Started: Billing Overview
Getting Started: Understanding API Keys
Getting Started: Settings Overview
Getting Started: Marketing Overview
Getting Started: Manual Outreach Overview
Getting Started: Integration Configuration
Getting Started: Help Overview
Getting Started: Company Exclusions Overview
Getting Started: User Management Overview
Getting Started: Understanding Plugin Settings
Getting Started: Automated Outreach Overview
Getting Started: External Profiles
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