Knowledge Base | Double the Donation
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Getting Started
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
Double the Donation Matching: Account Overview
Double the Donation Volunteering: Account Overview
Integrations
General Integration and API Questions
Double the Donation Matching Integration Guides
Double the Donation Volunteering Integration Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Embedding and Configuring the Volunteer Plugin
Features
Donations Table
Reporting
Settings
Double the Donation Matching Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Company-Sponsored Volunteering
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your Double the Donation Account
Data Appends
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Knowledge Base | Double the Donation
Getting Started
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
Double the Donation Matching: Account Overview
Double the Donation Volunteering: Account Overview
Integrations
General Integration and API Questions
Double the Donation Matching Integration Guides
Double the Donation Volunteering Integration Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Embedding and Configuring the Volunteer Plugin
Features
Donations Table
Reporting
Settings
Double the Donation Matching Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Company-Sponsored Volunteering
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your Double the Donation Account
Data Appends
Getting Started
Learn more about how to get started with your Double the Donation account.
Signing Up
How do we get started with creating a Double the Donation account?
Does Double the Donation offer a trial period?
How long will it take for our organization to get set up?
Who should we list as the primary point of contact on the signup form?
Logging In
How can I reset my organization's Double the Donation Matching password?
How can I log into my organization's Double the Donation account?
What is the username that I use to log into my account?
Using Google Two-Factor Authentication for MFA
User Locked Out of Account
The person who created our Double the Donation account is no longer with our nonprofit. How do I access our account?
Understanding User Roles
Why do I get the "Invalid Two-Factor Auth Code" when I attempt to login to my Double the Donation account?
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Double the Donation Matching: Account Overview
Getting Started: Advanced Settings
Getting Started: Automated Outreach Overview
Getting Started: Company Exclusions Overview
Getting Started: Dashboard Overview
Getting Started: Data Import Overview
Getting Started: Donations Overview
Getting Started: Email Blocklist and Unsubscribes
Getting Started: Email Customization Overview
Getting Started: Billing Overview
Getting Started: Help Overview
Getting Started: Integration Configuration
Getting Started: Manual Outreach Overview
Getting Started: Marketing Overview
Getting Started: Organization Profile
Getting Started: Reporting Overview
Getting Started: Settings Overview
Getting Started: Understanding API Keys
Getting Started: User Management Overview
Getting Started: Understanding Plugin Settings
Getting Started: External Profiles
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Double the Donation Volunteering: Account Overview
What is Double the Donation Volunteering?
Getting Started: Dashboard Overview (Double the Donation Volunteering)
Getting Started: Plugin Settings (Double the Donation Volunteering)
Getting Started: Resources (Double the Donation Volunteering)
Getting Started: Integrations (Double the Donation Volunteering)
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