Knowledge Base | Double the Donation
Go to doublethedonation.com
Submit Support Question
Features
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
360MatchPro Matching Hub Account Overview
360MatchPro Volunteer Hub Account Overview
Integrations
General Integration and API Questions
Matching Hub Integration Guides
Volunteer Hub Integration Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Embedding and Configuring the Volunteer Plugin
Features
Donations Table
Reporting
Settings
360MatchPro Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Volunteer Grants
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your 360MatchPro Account
Data Appends
Back to home
Knowledge Base | Double the Donation
Features
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
360MatchPro Matching Hub Account Overview
360MatchPro Volunteer Hub Account Overview
Integrations
General Integration and API Questions
Matching Hub Integration Guides
Volunteer Hub Integration Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Embedding and Configuring the Volunteer Plugin
Features
Donations Table
Reporting
Settings
360MatchPro Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Volunteer Grants
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your 360MatchPro Account
Data Appends
Features
Learn more about the features available in 360MatchPro accounts, such as the Donations table, reporting, and account settings.
Donations Table
Updating the Status of a Donor
Updating a Company Name
Understanding Insights
What do the different donor statuses mean?
Sorting and Filtering Donation Records
Understanding Individual records
Using CSV Download
See more
Reporting
Do you have benchmark 360MatchPro data we can compare our organization to?
Donor Event Feed
Email Statistics
Key Dashboard Metrics
Using Reporting Data
Company Leaderboard
Is there reporting that allows us to identify a specific donor who searched and found their company?
Breakdown by Status
See more
Settings
Exclusion Rules
Updating existing donation records in bulk
Promise Creation
Blocklist: Understanding Notes
Blocklist: How Records are Added
Custom Fields
Data Import: Triggering Outreach
Data Import: Mapping Companies
Category Exclusions
What Occurs After Import
Blocklist: Phone Blocklist
How does Double the Donation handle timestamps on donation records?
Company - Specific Exclusions - Mark as Ineligible
Bulk Backup Download
Company - Specific Exclusions - Hide from Search
Restricting 360MatchPro Emails to Donors Located in Certain Countries
Customize Search Results and Functionality By Region (US, Canada, Western Europe, and Australia)
Recommended Approach: Company Exclusions
Understanding the Sample CSV File
Managing Matching Gift Programs Unique to Your Organization ("Custom" or "One-Off" Programs)
See more
360MatchPro Enterprise Functionality
Second Chance Submission Popup
Bulk Employer Appends
Parent/Child Accounts
Sending SMS automated outreach
