Knowledge Base | Double the Donation
Go to doublethedonation.com
Submit Support Question
General
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
Double the Donation Matching: Account Overview
Double the Donation Volunteering: Account Overview
Integrations
General Integration and API Questions
Double the Donation Matching Integration Guides
Double the Donation Volunteering Integration Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Embedding and Configuring the Volunteer Plugin
Features
Donations Table
Reporting
Settings
Double the Donation Matching Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Company-Sponsored Volunteering
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your Double the Donation Account
Data Appends
Back to home
Knowledge Base | Double the Donation
General
General
About Our Service
About Our Plans
Pricing and Billing
Getting Support
Getting Started
Signing Up
Logging In
Double the Donation Matching: Account Overview
Double the Donation Volunteering: Account Overview
Integrations
General Integration and API Questions
Double the Donation Matching Integration Guides
Double the Donation Volunteering Integration Guides
Emails
Email Functionality
DNS Record Setup
Matching Gift Plugin
Embedding and Configuring the Matching Gift Plugin
CMS Specific Guides
Embedding and Configuring the Volunteer Plugin
Features
Donations Table
Reporting
Settings
Double the Donation Matching Enterprise Functionality
Our Database
About Our Database
Database Updates
Matching Gifts and Company-Sponsored Volunteering
Processing of Matching Gifts and Volunteer Grants
Marketing Matching Gifts
Security and Accessibility
Managing your Double the Donation Account
Data Appends
General
Learn more about Double the Donation's service, plans, and billing.
About Our Service
What are the benefits of Double the Donation's service?
How can we incorporate your matching gift tools into our fundraising?
What results (ROI) do clients see from incorporating Double the Donation's matching gift tool across their fundraising?
Does Double the Donation provide matching gift tools to Canadian organizations?
What types of organizations use Double the Donation’s service?
Does Double the Donation provide matching gift services to Australian Organizations?
Why not just tell donors and volunteers to reach out to their HR departments?
Does Double the Donation provide matching gift tools to organizations in the UK or Europe?
Does Double the Donation offer a demo?
Is there a case study we can access and share with our team?
How does Double the Donation work outside of the U.S.?
What are Double the Donation's Terms of Service?
See more
About Our Plans
What features are available for Double the Donation Matching Lite?
Does Double the Donation offer the Legacy Plan?
Should I upgrade to Double the Donation Matching Enterprise?
We want to upgrade our account or change the plan we're on. How does that work?
What is the Small Nonprofit Plan?
Should I upgrade my Double the Donation Volunteering plan?
See more
Pricing and Billing
How do we cancel our subscription to Double the Donation's service?
Our organization requires a W-9 for payment? How do we contact Double the Donation for that information or obtain a copy of your W-9?
Does Double the Donation charge a setup fee?
What payment options does Double the Donation accept?
When will I receive a billing receipt for my payment for Double the Donation's subscription?
Can we pay by check?
Does Double the Donation offer any discounts?
Switching to Receiving Invoices
How do we update the credit or debit card that's being used for our account?
Does Double the Donation take a percentage of matching gifts received by our organization?
Credit Card Getting Declined
How do I change the primary point of contact for our organization's Double the Donation subscription?
The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?
Is our credit card information safe and secure?
What should I do if our organization's credit card is declined or there is an error while signing up?
What is the cancellation / refund policy?
How much does Double the Donation cost?
See more
Getting Support
How do we receive technical support?
Double the Donation Onboarding Packages
How can I contact Double the Donation's customer support team?