Knowledge Base | Double the Donation

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Knowledge Base | Double the Donation

General

General

Learn more about Double the Donation's service, plans, and billing.

About Our Service

What are the benefits of Double the Donation's service?

How can we incorporate your matching gift tools into our fundraising?

What results (ROI) do clients see from incorporating Double the Donation's matching gift tool across their fundraising?

Does Double the Donation provide matching gift tools to Canadian organizations?

What types of organizations use Double the Donation’s service?

Does Double the Donation provide matching gift services to Australian Organizations?

Why not just tell donors and volunteers to reach out to their HR departments?

Does Double the Donation provide matching gift tools to organizations in the UK or Europe?

Does Double the Donation offer a demo?

Is there a case study we can access and share with our team?

How does Double the Donation work outside of the U.S.?

What are Double the Donation's Terms of Service?

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About Our Plans

Should I upgrade to the Double the Donation Matching Enterprise Plan?

What features are available for Double the Donation Basic Plan?

Does Double the Donation offer the Legacy Plan?

We want to upgrade our account or change the plan we're on. How does that work?

What is the Small Nonprofit Plan?

Should I upgrade my Double the Donation Volunteering plan?

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Pricing and Billing

How do we cancel our subscription to Double the Donation's service?

Our organization requires a W-9 for payment? How do we contact Double the Donation for that information or obtain a copy of your W-9?

Does Double the Donation charge a setup fee?

What payment options does Double the Donation accept?

When will I receive a billing receipt for my payment for Double the Donation's subscription?

Can we pay by check?

Does Double the Donation offer any discounts?

Switching to Receiving Invoices

How do we update the credit or debit card that's being used for our account?

Does Double the Donation take a percentage of matching gifts received by our organization?

Credit Card Getting Declined

How do I change the primary point of contact for our organization's Double the Donation subscription?

The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

Is our credit card information safe and secure?

What should I do if our organization's credit card is declined or there is an error while signing up?

What is the cancellation / refund policy?

How much does Double the Donation cost?

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Getting Support

Double the Donation Onboarding Packages

How do we receive technical support?

How can I contact Double the Donation's customer support team?