How do we receive technical support?

This article provides resources to help address any technical questions or issues that may arise.

Your Double the Donation Account Executive and Client Success team members will explain the technical support resources available to you as you navigate the onboarding process.

Here are a few resources that are also available to you:
  1. Your organization always has access to this knowledge base, which has all the information you need to complete most of the 360MatchPro setup! We recommend starting here.
  2. Checklists and help articles are also live in 360MatchPro. Follow the recommendations in these messages to get the most out of 360MatchPro.
  3. The Double the Donation Client Success team is always here to help you out. Reach out to the team at