How do we receive technical support?

This article provides resources and steps for receiving technical support for Double the Donation services.

Self-Service Resources

Before reaching out to support, we recommend starting with the following resources for quick answers:

1. Knowledge Base

   • Search the  Double the Donation Knowledge Base for setup guides, FAQs, and troubleshooting tips.

2. In-App Help Articles & Checklists

   • Access step-by-step guides directly in the matching module of your account. These context-sensitive resources walk you through common tasks, setup, and optimization.

Direct Support

If you need further assistance, our Client Success Team is ready to help:

• Email Support:

  • Contact support@doublethedonation.com for technical issues, account questions, or troubleshooting.

• Onboarding Guidance:

  • During onboarding, your Account Executive and Client Success team will explain all available technical support resources.

• Escalation:

  • For urgent issues (e.g., donation form outages), include “URGENT” in your email subject line for faster triage.