What should I do if our organization's credit card is declined or there is an error while signing up?

This article explains the steps to take if your organization’s credit card is declined or generates an error while signing up for Double the Donation.

First off, we apologize if you experience any problems while trying to get set up with Double the Donation's service.

Common Issues

• Card declined or rejected during signup

• Error message when entering payment details

• Technical issue preventing registration

Next Steps

If you experience any of these issues:

1. Contact us via our support form or email support@doublethedonation.com.

2. Include a phone number where we can reach you.

3. A member of our team will review the error and follow up by email or phone to resolve the issue