General
Learn more about Double the Donation's service, plans, and billing.
About Our Service
- What are Double the Donation's Terms of Service?
- How can we incorporate your tools into our fundraising?
- How does Double the Donation Support Bilingual Organizations?
- Does Double the Donation provide workplace giving tools to organizations in the UK or Europe?
- Why not just tell donors and volunteers to reach out to their HR departments?
- Does Double the Donation provide workplace giving tools to Australian organizations?
- What types of organizations use Double the Donation’s service?
- Does Double the Donation offer a demo?
- What are the benefits of Double the Donation's service?
- Does Double the Donation provide workplace giving tools to Canadian organizations?
- What results (ROI) do clients see from incorporating Double the Donation's matching gift tool across their fundraising?
- How does Double the Donation work outside of the U.S.?
- Is there a case study we can access and share with our team?
About Our Plans
- Should I upgrade my Double the Donation Volunteering plan?
- What features are available for Double the Donation Essentials Plan?
- Should I upgrade to the Double the Donation Matching Enterprise Plan?
- Does Double the Donation offer the Legacy Plan?
- We want to upgrade our account or change the plan we're on. How does that work?
Pricing and Billing
- How do we cancel our subscription to Double the Donation's service?
- Is our credit card information safe and secure?
- What should I do if our organization's credit card is declined or there is an error while signing up?
- The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?
- Credit Card Getting Declined
- What payment options does Double the Donation accept?
- Does Double the Donation take a percentage of matching gifts received by our organization?
- When will I receive a billing receipt for my payment for Double the Donation's subscription?
- How do I change the primary point of contact for our organization's Double the Donation subscription?
- Can we pay by check?
- Does Double the Donation charge a setup fee?
- How do we update the credit or debit card that's being used for our account?
- Our organization requires a W-9 for payment. How do we contact Double the Donation for that information or obtain a copy of your W-9 and EFT (ACH) Authorization Form?
- How much does Double the Donation cost?
- Switching to Receiving Invoices
- What is the cancellation / refund policy?
- Does Double the Donation offer any discounts?