How do we cancel our subscription to Double the Donation's service?

This article explains the steps and considerations for canceling your Double the Donation subscription.

 

We're sorry to hear you want to cancel your subscription. Organizations using our tools regularly report a positive return on their investment! That's because Double the Donation Matching helps organizations capture more of the $4-7 billion left on the table in corporate matching gifts every year.

What Happens After Cancellation

Most organizations have already integrated Double the Donation’s matching gift tools into their website and fundraising platforms.

  • If your subscription is canceled, you will need to remove all Double the Donation tools from your donation forms, confirmation pages, website, and email workflows.

  • Donors will no longer see company matching gift program guidelines, forms, or links.

  • If left in place, donors will encounter an error message instead of the matching gift search tool (see example on page 3 of the original PDF).

Steps to Remove Tools After Cancellation

Step 1: Un-integrate from Donation Forms and CRMs

  • Double the Donation integrates with donation forms and CRMs via a company search tool and confirmation page plugin.

  • Deactivate each integration individually by referencing our integration guides.

  • Images below show: a sample donation form with the company search tool, and a confirmation page with donor matching gift instructions.

 

What the donor sees on your donation form:

image - 2024-03-02T113207.175

 

What the donor sees on your confirmation page:

image - 2024-03-02T113740.820

Step 2: Remove the Matching Gift Search Tool from Your Website

  • This tool is typically embedded on 4–5 different pages.

  • Be sure to locate and remove each instance.

  • If not removed, an error message will appear for donors.

Step 3: Adjust Your Matching Gift Email Strategy

  • The matching module automatically emails donors with matching gift instructions.

  • Once canceled, these automated emails stop.

  • Your team will need a new donor outreach plan to continue promoting matching gifts.

  • Image below shows: an example donor email explaining how to start a matching gift request.

 

What the donor sees in their email inbox:

How to Request Cancellation

To cancel your subscription:

Not Sure if You Want to Cancel?

The matching gift module requires minimal time and maintenance, but new team members may not always have access.

If you’re unsure:


We're also happy to schedule an onboarding call to get you up to speed with your account! Contact us at support@doublethedonation.com, let us know you're unfamiliar with your organization's account so you want to know how things are going, and request an onboarding call. We'll get you scheduled ASAP.