We're sorry to hear you're thinking about canceling. Organizations using Double the Donation regularly see a positive return on their investment — that's because Double the Donation Matching helps organizations capture more of the $4–7 billion in unclaimed corporate matching gifts each year.
What Happens After Cancellation
Most organizations have already integrated Double the Donation’s matching gift tools into their website and fundraising platforms.
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If your subscription is canceled, you will need to remove all Double the Donation tools from your donation forms, confirmation pages, website, and email workflows.
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Donors will no longer see company matching gift program guidelines, forms, or links.
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If left in place, donors will encounter an error message instead of the matching gift search tool (see example error message screenshot below).
Steps to Remove Tools After Cancellation
Step 1: Un-integrate from Donation Forms and CRMs
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Double the Donation integrates with donation forms and CRMs via a company search tool and confirmation page plugin.
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Deactivate each integration individually by referencing our integration guides.
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Images below show: a sample donation form with the company search tool, and a confirmation page with donor matching gift instructions.
What the donor sees on your donation form:
What the donor sees on your confirmation page:
Step 2: Remove the Matching Gift Search Tool from Your Website
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This tool is typically embedded on 4–5 different pages.
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Be sure to locate and remove each instance.
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If not removed, an error message will appear for donors.
Step 3: Adjust Your Matching Gift Email Strategy
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The matching module automatically emails donors with matching gift instructions.
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Once canceled, these automated emails stop.
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Your team will need a new donor outreach plan to continue promoting matching gifts.
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Image below shows: an example donor email explaining how to start a matching gift request.
What the donor sees in their email inbox:
How to Request Cancellation
To cancel your subscription:
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Complete this form: Cancellation Request Form
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After you submit the form, a member of our team will reach out to confirm and process your request.
Not Sure if You Want to Cancel?
The matching gift module requires minimal ongoing maintenance — and if a team member has lost access, we can help get them set up quickly, but new team members may not always have access.
If you’re unsure:
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Review available resources on logging in, resetting passwords, and switching your primary contact.
- Learn how to log in to Double the Donation.
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Learn what to do if you are locked out of your account but another member of your team has access.
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Learn how to get access if the person who created your account is no longer at your organization.
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Learn how to switch your account's primary point of contact.
- Once you've logged in, we recommend reviewing this article, which outlines the steps a new user should take when logging in to an existing Double the Donation account.
We're also happy to schedule an onboarding call to get you up to speed with your account! Contact us at support@doublethedonation.com, let us know you're unfamiliar with your organization's account so you want to know how things are going, and request an onboarding call. We'll get you scheduled ASAP.