This article explains two reasons why your matching gift plugin may be generating the error message "Issue preventing Double the Donation's tool from displaying matching gift forms."
If you're getting the following error message it's like due to one of two reasons:
Error Message on the Plugin on Your Website or Hosted Matching Gift Page:
Reason #1: Subscription Expired or Cancelled
You or a colleague in the past closed your Double the Donation account or your subscription has gone unpaid for an extended period. Because of this your Double the Donation account has been closed and our matching gift tools will stop working. We suggest organizations who close their Double the Donation account remove our software tools from the organization's website but if your organization didn't remove our tools then you'll get the above error message.
If you'd like to re-instate your account and continue to provide your donors with easy access to the matching gift forms, guidelines, and instructions our support team can assist. Please review our current pricing options and then reach out to Double the Donation's support team at firstname.lastname@example.org letting us know that you'd like to reactivate your organization's account.
Reason #2: Duplicate Account Created