When will I receive a billing receipt for my payment for Double the Donation's subscription?

This article explains when and how billing receipts are issued for your Double the Donation subscription.

Receipt Issuance

• Receipts (invoices marked as paid) are issued automatically at the time of payment.

• Receipts are sent to:

  • The primary email address on file

  • All secondary email addresses linked to your subscription

Credit Card Payments

• If your credit card is current, it will be charged on the anniversary date of your subscription.

• At that time, a receipt is automatically emailed.

Payment Processing Delays

If you are asked to update your credit card:

1. Allow up to 3 business days for the charge to process.

2. A receipt will be issued once the payment is complete.

3. If you do not receive a receipt within 3 days, submit a support ticket so we can confirm processing and resend your receipt.

Secondary Contacts and Missing Receipts

• Only the primary and secondary contacts on your subscription automatically receive receipts.

• If you need a receipt but are not listed as a contact, email support@doublethedonation.com and request one.