Credit Card Getting Declined

This article explains what to do if your credit card is getting declined when you attempt to pay for your subscription.

When Adding a Card on File

When a Stored Card Is Declined

When Adding a Card on File

If you encounter an error while adding a new credit card:

1. Email support@doublethedonation.com.

2. Include a phone number where we can reach you.

3. A team member will investigate the error and contact you by email or phone to help resolve the issue.

When a Stored Card Is Declined

If your card on file is declined during a scheduled billing date:

• We will attempt to charge the card up to 4 more times within 2 weeks.

• You will receive an email notification each time informing you of the outstanding invoice.

• To fix the issue:

  1. Log into your account: Double the Donation Login

  2. Go to Billing → Credit Card on File

  3. Update your payment information

For additional assistance, email support@doublethedonation.com with details about your billing issue.