This article explains what to do if your credit card is getting declined when you attempt to pay for your subscription.
Adding Card on File and Card Declined/Error
Adding Card on File and Card Declined/Error
If the credit card you want to put on file is getting declined and/or there is an error with putting your card on file please contact us by emailing us at support@doublethedonation.com.
Please include a phone number where we can reach you. We'll look into any declined/rejected/error messages and someone from our team will either email or call you to help you get up and running.
Credit Card Declined
If your billing date occurs for your subscription to our services and the card on file is declined, we will attempt to charge the card 4 more times within 2 weeks. During these attempts, we will email you notifying you that you have an outstanding invoice. If you receive this notice, please update your card on file by logging into your account --> Billing --> Credit Card on File. If you have any questions about billing please email us at support@doublethedonation.com and let us know the reason for the billing issue you are experiencing.