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      Double the Donation Onboarding Packages

      This article walks through the different onboarding packages offered by Double the Donation.

       
      Here at Double the Donation, we pride ourselves on providing a product that is easy to use and simple to get up and running! However, we understand that having personalized support during the onboarding process can speed up implementation and can be helpful when navigating any technical issues that may arise. That's why we are pleased to offer our Double the Donation Onboarding Packages led by our experienced and knowledgeable Implementation Specialists. You can learn more about these packages below.

      Double the Donation Onboarding Packages

      What's Included? No Onboarding Package Selected- $0 Standard Onboarding- Starts at $500+ Advanced Onboarding - Starts at $2,500+
      Access to our Training Videos, Knowledge Base, and Daily Training Webinars Yes Yes Yes
      Access to our Support team at support@doublethedonation.com Yes Yes Yes
      Assigned Implementation Specialist No Yes Yes
      One-on-one Onboarding and Training Calls No Yes Yes
      Client Success Support Hours No Yes - Starts at 2 hours Yes - Starts at 4 hours
      Technical Developer Support Hours No No Yes - Starts at 2 hours
      Onboarding Period Timeline N/A Up to 7-14 days Up to 14 days

       

      Have questions about our Double the Donation Onboarding Packages or need help getting up and running with the matching module? Check out this page: https://doublethedonation.com/onboarding-packages/ 

       

      FAQs

       

      Q: How do I know what Onboarding Package my organization has? 

      A: If you are unsure what Onboarding Package your organization has, contact our team at support@doublethedonation.com for more information.

      Q: Which onboarding package is correct for my organization? 

      A: Most organizations choose the standard onboarding package as it is designed to help fundraisers quickly activate their matching module and begin driving matching gifts. If you'd like to discuss onboarding packages with our team, please contact support@doublethedonation.com.

      Q: How long does onboarding take? 

      A: Onboarding typically takes between 7 and 14 days. If you have a setup deadline, please communicate that to your Implementation Specialist, and we'll aim to help you start doubling donations within your expected timeline. 

      Q: I completed my Double the Donation account setup. What are my next steps? 

      A: Congratulations! We'd recommend reviewing this resource to confirm the matching module is fully set up and to learn more about our recommended next steps for maximizing your matching gift revenue with the matching module.