Double the Donation Onboarding Packages
This article explains the different onboarding packages offered by Double the Donation, detailing the services included in each package and helping you determine which package best suits your organization.
Overview of Double the Donation Onboarding Packages
Double the Donation offers tailored onboarding packages designed to help organizations quickly get up and running with the matching gift tools. Our packages include personalized support, training, and assistance with setup.
What’s Included in Each Package?
| What's Included | No Onboarding Package Selected - $0 | Standard Onboarding - Starts at $500+ | Advanced Onboarding - Starts at $2,500+ |
| Access to Training Videos, Knowledge Base, and Daily Training Webinars | Yes | Yes | Yes |
| Access to the Support Team at support@doublethedonation.com | Yes | Yes | Yes |
| Assigned Implementation Specialist | No | Yes | Yes |
| One-on-One Onboarding and Training Calls | No | Yes | Yes |
| Client Success Support Hours | No | Yes - Starts at 2 hours | Yes - Starts at 4 hours |
| Technical Developer Support Hours | No | No | Yes - Starts at 2 hours |
| Onboarding Period Timeline | N/A | Up to 7-14 days | Up to 14 days |
Have questions about Double the Donation's onboarding packages, or need help getting started with 360MatchPro? Visit our Onboarding Packages page for full details, or reach out to our team at support@doublethedonation.com.
FAQs:
Q: How do I know what Onboarding Package my organization has?
A: To check which onboarding package your organization has purchased, log in to your 360MatchPro account and review your subscription details, or contact our team at support@doublethedonation.com for more information.
Q: Which onboarding package is correct for my organization?
A: Most organizations choose the Standard Onboarding Package. It is designed to help fundraisers quickly activate 360MatchPro and start driving matching gift revenue. Organizations with more complex technical integrations or custom configurations typically benefit most from the Advanced Onboarding Package. If you'd like to discuss your options further, contact us at support@doublethedonation.com.
Q: How long does onboarding take?
A: Onboarding typically takes between 7 to 14 days, depending on your package and the complexity of your setup. If you selected the No Onboarding Package option, you can get started immediately using self-service resources. If you have a specific launch deadline, let your Implementation Specialist know as early as possible, and we will do our best to accommodate your timeline. 7 to 14 days. If you have a specific deadline, let your Implementation Specialist
Q: I completed my Double the Donation account setup. What are my next steps?
A: Congratulations! We recommend reviewing this resource to ensure the matching module is fully set up and to discover next steps to maximize your matching gift revenue.