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      How does Double the Donation Support Bilingual Organizations?

      This article outlines how Double the Donation’s tools support bilingual organizations, ensuring that nonprofit organizations can effectively engage donors in multiple languages.

      Overview of Bilingual Support

      Double the Donation works with some of the largest nonprofit organizations across the U.S. and Canada. As donor bases grow more diverse, many of these organizations prioritize multilingual communication to ensure inclusivity and compliance with local regulations.

      Key Points:

      • Target Audience: Nonprofits serving bilingual communities, such as those operating in the U.S. (English and Spanish) or Canada (English and French).

      • Customization: Our tools are customizable to support bilingual donor engagement, enhancing accessibility for diverse audiences.

      Features for Supporting Bilingual Communication

      1. Making Your Emails Bilingual

      Double the Donation’s customizable email templates allow organizations to communicate with donors in multiple languages. Whether you’re targeting English and French speakers in Canada or English and Spanish speakers in the U.S., you can personalize content to ensure inclusivity.

      What You Can Customize:

      • Subject Line: Include both languages.

        • Example: "Want to double your donation? / Voulez-vous doublez votre don?"

        • Example: "Want to double your donation / ¿Quieres duplicar tu donación?"

      • Email Body: Write messages in both languages, either side-by-side or in separate sections.

      • CTA Buttons: Customize call-to-action buttons for bilingual donors.

        • Example Button Texts:

          • "Search the matching gift submission process!" / "Commencez les processus de soumission des dons jumelés!"

          • "See if I'm eligible!" / "Voir si je suis éligible!"

          • "I'm not eligible for a matching gift." / "Je ne suis pas éligible pour un don jumelé."

          • "I've submitted my matching gift request!" / "J'ai soumis ma demande de jumelage!"

      Sample Email in English:

      Sample Email in French:


      This level of customization ensures that your donors receive clear, accessible, and inclusive messages.

      2. Making the Plugin Bilingual on Your Website

      Double the Donation’s embedded matching gift plugin can also be edited to include bilingual content for website visitors, making the donation process more inclusive.

      Editable Plugin Elements:

      • Search Title:

        • Example: "See if your employer will match your donation! / Voyez si votre employeur peut apporter une contribution équivalente à votre don!"

        • Example: "Verifica si tu empleador igualara tu donación."

      • Search Text Box:

        • Example: "Search company name / Recherchez le nom d'une entreprise"

        • Example: "Search company name / Buscar nombre de la empresa."

      • Let's Check Button:

        • Example: "Let’s Check | Vérifions" or "Check Now | Verificar ahora."

      While the search results and company-specific information may still primarily appear in English, these interface customizations offer a more accessible experience upfront.

      Sample Bilingual Plugin:


      3. Customizing Language in Donation Form Integrations

      Certain donation form integrations allow for customization of language displayed on the form, enhancing bilingual communication throughout the donation process.

      Suggestions for Setup:

      • Form Labels and Instructions: Present form fields and instructions in both languages.

      • Language Toggle (if available): Enable users to switch between English, Spanish, French, or other languages.

      • Confirmation Messages: Include bilingual thank-you or confirmation messages after form submission.

      These adjustments ensure that your entire donation experience—from form to follow-up—is accessible and inclusive.

      Note:

      This customization is available for specific donation form integrations. If you are unsure whether your donation form allows for this functionality, please contact the Double the Donation Support Team.

      Commitment to Bilingual Support

      At Double the Donation, we understand the importance of bilingual support and are actively exploring ways to further enhance multilingual capabilities across our tools. This helps organizations meet government mandates (like Canada’s Official Languages Act) and create more inclusive donor experiences.

      FAQ: Bilingual Support

      Q: Can I fully customize the language of my donation form?

      A: Yes, for specific donation form integrations, you can customize labels, instructions, and confirmation messages in multiple languages.

       

      Q: How do I implement bilingual features on my website?

      A: You can update the embedded plugin and customize elements like the search title, text box, and call-to-action buttons to display in multiple languages.

       

      Q: What if my organization operates in multiple languages?

      A: Double the Donation’s tools are flexible and can support various language combinations, such as English and French, or English and Spanish.