Getting Support
      Back to home
      1. Knowledge Base | Double the Donation
      2. General
      3. Getting Support

      How can I contact Double the Donation's customer support team?

      This article explains how to contact Double the Donation’s customer support team for assistance with any issues or questions.

      Self-Service Resources

      Before reaching out to support, we recommend starting with our Knowledge Base. It contains answers to hundreds of the most frequently asked questions, which can help you quickly resolve common issues.

      Contacting Support

      If you cannot find the answer in our Knowledge Base, you can contact our customer support team via:

      1. Contact Us Form

      2. Email: Send your inquiry to support@doublethedonation.com

      Please note: We do not provide a direct phone number. All support requests must be initiated through our support ticketing system.

      How to Submit a Support Ticket

      When submitting a support ticket, please ensure you provide the following details:

      1. A clear overview of your question or issue.

      2. Any relevant details to help direct your request to the appropriate team member.

      3. If you'd like a phone call, mention that in your request and we will reach out to you.

      Please ensure the overview is detailed. Requests such as "please call me" without specific information will be returned with a request for more details.