Getting Started: Manual Outreach Overview (Double the Donation Volunteering)

When a volunteer record flows into Double the Donation:

It enters Automated Outreach
Automated emails run for up to 30 days (based on your settings)
These emails aim to:
- Identify whether the volunteer works for a company offering volunteer incentives
- Encourage the volunteer to check for corporate volunteer grants or PTO programs
- Provide guidance on next steps for submission

Automated outreach handles early-stage engagement.

Once automated emails stop, you can use Manual Outreach to send additional follow-up messages.

Manual emails can be sent:

Manual outreach is especially useful for:

Manual Outreach allows you to create and save custom templates for targeted communications.

Templates are located under: Manual Outreach → Custom Templates → Create New Template

Custom templates allow you to:

You can create templates for:

Follow these steps:

Name the template
Create the subject line
Write the email body
Insert email template variables (optional but recommended)
Click Save Email Template
Use the Preview button to confirm formatting and personalization before sending

Always preview before bulk sending.

Email template variables allow you to automatically insert volunteer-specific details into emails.

This ensures personalization without manual editing.

Any email variable without an asterisk next to it can be used in the subject line.

This article explains how to use the Manual Outreach functionality in your Double the Donation account. This article explains how to use the Manual Outreach functionality in your Double the Donation account.