Double the Donation Volunteering: Account Overview
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      3. Double the Donation Volunteering: Account Overview

      Getting Started: Email Customization Overview (Double the Donation Volunteering)

      This article gives an overview of the customization options available for volunteering emails.

      Email Customization

      Email Sending - From Address and Reply-To Address

      Email Sending Limits

      Email Appearance

      Email Footer Text

      Email Redirect Customization

      Email Customization

      Double the Donation Volunteering gives you the ability to customize the volunteering emails that are sent to donors. You can find these configuration options under the Email Customization section of your Double the Donation account. Read on for an overview of each option.
       

      Email Sending - From Address and Reply-To Address

      By navigating to Email Customization --> Sending, you can set the From Email Address, Reply-To Email Address (optional), and the From Email Name.

       

       
      Then we highly recommend completing the DNS setup. This setup ensures that the volunteering emails are coming from your organization’s domain and email address rather than Double the Donation's domain and email address. When this is not set up properly, emails come from volunteering@doublethedonation.com. 
       

      Any Reply-To email address you specify applies only to emails sent after that address is saved in your settings as the Reply-To. Any emails sent before the Reply-To email address is saved would reply to the From email address if no Reply-To was specified at the time the original email was sent.

       

      Learn more about DNS Setup:

      Email Sending Limits

      Navigate to Email Customization --> Sending to view the Email Sending Limits. You can limit the number of emails sent to all donors by setting a limit on the number of emails that can be sent during a certain number of days. 

       

       

      You can adjust the maximum number of emails so you only send at most whatever number of emails you choose per whatever period you choose. This ensures that a single email address will not receive more than X volunteering emails in Y days.

      Email Appearance

      Navigate to Email Customization --> Appearance to edit the email appearance. To fit your organization's overall branding, you can change the appearance of the Double the Donation volunteering emails sent to donors by doing the following:

      1. Upload a new logo image

      2. Upload a new header image (if you'd like to change the default header image already set within your automated emails)

      3. Change the Primary Color Theme

      4. Change the Secondary Color Theme

      5. Change the color of the buttons 

      Read this article to learn more about customizing the appearance of your emails.

       

      Email Footer Text

      Navigate to Email Customization --> Redirects --> Email Footer Text to add text to the footer of the matching gift emails. Once you have added your text, select 'Save Email Settings.'

       
       

      Email Redirect Customization

      Navigate to Email Customization --> Redirects --> Email Redirect Customization to edit the email redirect page. Within Double the Donation's emails, we include a link to unsubscribe from volunteering emails via Double the Donation Volunteering.

       

      When the redirect fields are blank, your volunteering emails sent through Double the Donation will automatically include default URL links to pages designed by Double the Donation's team with the appropriate messaging. These are designed to work well for all organizations.
       

      Most organizations leave these fields blank and use Double the Donation's default URL. These fields are typically only used by large nonprofits who choose to create custom pages on their websites rather than using Double the Donation's default pages.