Getting Started: User Management Overview
It's important to give login access to team members within your organization, so they are aware of 360MatchPro and what the software does for your organization. Often you have to give access to multiple departments in your organization including technical, development, fundraising, marketing, etc. You have the ability to add an unlimited number of users from your organization to your 360MatchPro account portal. We recommend adding AT LEAST 3 users to your account to start, but feel free to add more.
Send Password Reset Emails
If you need to send a password reset email to users within your account, go to the Actions column on the corresponding row for the user and click on the blue link that says "Send Password Reset Email."
If you need to remove a user from your organization's account, go to the Actions column on the corresponding row for the user and click on the blue link that says "Remove User."
Add New Users
You can add new users to your account by including the following information:
- First and Last Name
- Email Address
- User Role
The three different User Roles include:
- View only
Once you add the new user, an email will be sent to the new user titled "Double the Donation New User" from firstname.lastname@example.org
. They will have to log in within 24 hours or the link will expire. Their email address will be their username.
You can require an authenticator if you'd like to add a higher level of security to your login access.
Training Video: User Management
Understanding User Roles
User Roles When an account is created for your organization, it will include one primary user on the account. We recommend adding 3 or more users to the account in order to ensure your team members are aware of 360MatchPro. Often, multiple roles from ...
How can I reset my organization's Double the Donation password?
Please note: Double the Donation provides matching gift tools directly to nonprofits to help nonprofits raise more money from employee matching gift programs. If you're an employee or retiree who works for a company with a matching gift program, you ...
Getting Started: Billing Overview
Billing You can find basic information about your organization's billing plan and update your billing information within the Billing tab. Within the Billing tab, you'll see listed the name of your Double the Donation plan and your next billing date. ...
User Locked Out of Account
Double the Donation allows 10 failed login attempts before disabling further login attempts for the same username for 24 hours. After 24 hours, the user can attempt to log in again. If a user from your organization is locked out of their account ...
Getting Started: Settings Overview
Settings Within the Settings tab, you can configure your 360MatchPro account settings to meet your organization's needs. You will be able to access the following settings: API Keys Plugin Settings Exclusion Rules Company Exclusions Manage Programs ...