What happens when a donor clicks "My donation is not eligible for a matching gift"?

This article explains that a donor's status is updated to Ineligible when they select "My donation is not eligible for a matching gift" and this may prevent them from receiving further communication from Double the Donation.

What happens when a donor clicks the "My donation is not eligible for a matching gift" link within the email sent through the matching module?

Can I make any modifications to the ineligible survey?

Which donors could see the ineligible survey?

What's next after the Company and Status are updated?

FAQs:

For an overview of the automated outreach in the matching module, click here.

What happens when a donor clicks the "My donation is not eligible for a matching gift" link within the email sent through the matching module?

Step 1: If a donor isn't eligible for a matching gift submission request, they have the option of reporting this to your organization by clicking the red link that says "My donation is not eligible for a matching gift" within the email: 

Step 4: After the donor submits the questionnaire, their company and donation status updates according to their selection on the form. You’ll be able to see their selection under the Company and Status columns on the donation record. See example below:

Can I make any modifications to the ineligible survey?

Your organization can make some basic modifications! At this time, you can edit the text that appears below each heading in the survey.

To make changes, navigate to "Email Customization" --> "Redirects" and locate the "Ineligible Reason Survey" card.

Which donors could see the ineligible survey?

What's next after the Company and Status are updated?

The donor’s email address will then be placed on the blocklist for 180 days by default or the number of days specified in your email sending limits and won't receive the matching module emails within that period.  You can change this time length in your email settings.

There are a few exceptions to this rule. If the donor selects "I've hit my max matching gift funds for the year" from the survey, the donation referenced by the email will be marked Closed, but the donor will not be placed on the blocklist or have future gifts marked Closed. Additionally, if the donation was marked Closed because the gift is under the minimum donation amount for the company matching program, the same rule will apply.

To learn more about the blocklist, click here. 

To learn more about email sending limits, click here.

FAQs:

Q: How can I view the confirmation messages that appear when a donor completes the ineligible survey? 

A: When a donor makes their selection from the survey, they will receive a confirmation message specific to their selection. You can view these specific confirmation messages by interacting with the ineligible survey linked in the email templates. Navigate to Automated Outreach --> Match Eligible or Unknown Company --> Preview --> Select "My donation is not eligible for a matching gift" --> Make your selection --> Click 'Submit.'

Q: Are all donors added to the email blocklist after they mark their gift as ineligible?

A: No, there are several different outcomes for donors who mark their gift as ineligible. This is based on the likelihood of future gifts qualifying for a matching gift, or if the donor's response indicates no potential eligibility changes in the future. Please refer to the chart below for a breakdown of the different donor responses and outcomes.