Getting Started: Billing Overview
You can find basic information about your organization's billing plan and update your billing information within the Billing tab. Within the Billing tab, you'll see listed the name of your Double the Donation plan and your next billing date.
Adding a card on file
You can add a new card on file if you'd like your card to be automatically charged on an annual or monthly basis for your Double the Donation account. You will have a note under the "Credit Card On File" section if a credit card is not on file for your organization. When you add a card on file, your card can be automatically charged, which prevents any disruption of services as your account will be up-to-date with every automatic credit card charge.
Once a card is added, you can click the Pay Balance button to pay any outstanding balance from right within your account.
The information that you include should be the following:
- First and Last Name (as it appears on the card)
- Credit Card Number
- Expiration Month and Year
How to email an invoice to your organization
You'll see a link in the Invoices section toward the bottom to email any outstanding invoice in order to pay by check.
Enter additional email addresses you would like to receive billing notifications and invoices from Double the Donation. We highly recommend adding the main inbox of your organization's finance team (e.g., firstname.lastname@example.org
) to ensure uninterrupted delivery of billing notifications. Users marked as receiving Billing Emails in the User Management tab will also receive these notifications.
You can add and remove email addresses here without needing to add a new user in the User Management tab.
- Switching to Receiving Invoices
- Cancelling Subscription
Training Video: Billing Overview
Credit Card Getting Declined
Adding Card on File and Card Declined/Error If the credit card you want to put on file is getting declined and/or there is an error with putting your card on file please contact us by emailing us at email@example.com. Please include a ...
Can we pay by check?
Yes your organization can pay by check but all accounts must initially be set up online using a credit card. If you'd like to use a check please first sign up for Double the Donation's service online and then email firstname.lastname@example.org. ...
How do we update the credit or debit card that's being used for our account?
You can easily update the credit card or debit card used for your Double the Donation subscription from within your Double the Donation account management portal. Please follow the below steps: Log into your Double the Donation account ...
Getting Started: Settings Overview
Settings Within the Settings tab, you can configure your 360MatchPro account settings to meet your organization's needs. You will be able to access the following settings: API Keys Plugin Settings Exclusion Rules Company Exclusions Manage Programs ...
The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?
Double the Donation's team is able to assist you in ensuring the right charge goes onto the right credit card. If the charge has already been processed, please follow the below steps: Log into your Double the Donation account ...