The person who created our Double the Donation account is no longer with our nonprofit. How do I access our account?
If your nonprofit has a subscription to Double the Donation's services and you no longer are able to access your account, please submit a support ticket with as much of the following information as possible:
The username or primary email address that was used when the Double the Donation account was created.
Information on whether the person who created your nonprofit's Double the Donation account is still with your nonprofit or has left your nonprofit.
The name, phone number, and email address of the new primary point of contact that you'd like to have listed on your Double the Donation account.
Please submit the above information at the time you submit your support request as we'll need this information to transfer the account ownership over to a new individual at your nonprofit.