Connecting your domain confirms that Double the Donation's 360MatchPro platform is authorized to send messages from your organization's domain, allows us to send emails from an email domain of your choosing, and reduces the chances that your email might end up in the junk folder. If this CNAME Setup isn't completed, donors will be receiving matching gift emails from firstname.lastname@example.org
and if they respond to the matching gift emails, they will email Double the Donation directly instead of your organization. Therefore, when the CNAME Setup is complete, your donors are most likely to own the matching gift emails from your organization and when they respond they will be directly emailing you.
Someone from your IT Team or web developer who has access to your DNS. They'll have to add 3 new records to your CNS. The process is fairly straightforward and can be completed in just a few minutes. It takes 12-24 hours for the CNAMEs to be validated. To make the process as streamlined as possible, we recommend adding a member of your IT team as a user in Double the Donation's 360MatchPro platform.