360MatchPro Onboarding Packages

This article walks through the different onboarding packages offered by Double the Donation.

Here at Double the Donation, we pride ourselves on providing a product that is easy to use and simple to get up and running! However, we understand that having personalized support during the onboarding process can speed up implementation and can be helpful when navigating any technical issues that may arise. That's why we are pleased to offer our 360MatchPro Onboarding Packages led by our experienced and knowledgeable Nonprofit Onboarding Specialists. You can learn more about these packages below.

360MatchPro Onboarding Packages

What's Included? No Onboarding Package Selected- $0 Standard Onboarding- Starts at $500+ Advanced Onboarding - Starts at $2,500+
Access to our Training Videos, Knowledge Base, and Daily Training Webinars Yes Yes Yes
Access to our Support team at support@doublethedonation.com Yes Yes Yes
Assigned Nonprofit Onboarding Specialist No Yes Yes
One-on-one Onboarding and Training Calls No Yes Yes
Client Success Support Hours No Yes - Starts at 2 hours Yes - Starts at 4 hours
Technical Developer Support Hours No No Yes - Starts at 2 hours
Onboarding Period Timeline N/A Up to 7-14 days Up to 14 days


Have questions about our 360MatchPro Onboarding Packages or need help getting up and running with 360MatchPro? Check out this page: https://doublethedonation.com/onboarding-packages/ 




Q: How do I know what Onboarding Package my organization has? 

A: If you are unsure what Onboarding Package your organization has, contact our team at support@doublethedonation.com for more information.

Q: Which onboarding package is correct for my organization? 

A: Most organizations choose the standard onboarding package as it is designed to help fundraisers quickly activate their 360MatchPro and begin driving matching gifts. If you'd like to discuss onboarding packages with our team, please contact support@doublethedonation.com.

Q: How long does onboarding take? 

A: Onboarding typically takes between 7 and 14 days. If you have a setup deadline, please communicate that to your onboarding specialist, and we'll aim to help you start doubling donations within your expected timeline. 

Q: I completed my 360MatchPro account setup. What are my next steps? 

A: Congratulations! We'd recommend reviewing this resource to confirm your 360MatchPro account is fully set up and to learn more about our recommended next steps for maximizing your matching gift revenue with 360MatchPro.