This article explains that a payment receipt will be issued after a subscription payment is made.
Double the Donation issues receipts (invoices marked as paid) at the time a subscription payment is made. Receipts will automatically be issued to the primary email address on file as well as all secondary email addresses that have been added to a subscription.
If your credit card information is up-to-date, you're credit card will be charged on the anniversary date of your subscription. At that time, the receipt will be issued.
If you receive an email requesting that you update your credit card information, please allow up to 3 business days for the charge to be processed and a receipt to be issued. If you do not receive a receipt within 3 days of updating your credit card, please submit a support ticket and we'll ensure the charge was processed successfully and issue a receipt via email.
If you're an individual at an organization who subscribes to Double the Donation's service but has not been added as a secondary contact and thus didn't receive a receipt but you need one, please submit a support ticket to support@doublethedonation.com.