This article walks through Double the Donation's integration with Kindful.
Step-by-Step: Establishing a direct link between Double the Donation Matching and Kindful
Kindful - Double the Donation FAQs
Double the Donation is the industry-leading matching gifts automation solution for nonprofits and educational institutions to identify more matching gift revenue opportunities and drive more matches to completion. You’ll need a Double the Donation account to activate the matching gift functionality within this partner platform. Not a Double the Donation client? Schedule a demo at https://doublethedonation.com/demo-request/.
Note: Once a direct link is established, new donation records in Kindful will auto
Kindful - Double the Donation FAQs
Q: I don’t have a Double the Donation account. How do I get one?
Q: How does the integration work?
A: The webhooks that are created in Step #5 above will push donations from Kindful into Double the Donation Matching in real-time. The webhook will append your Double the Donation public key in the request. After Double the Donation Matching receives the data from Kindful, the matching module will call the Kindful API to verify the transaction. It will verify that the transaction originated from Kindful and that it is associated with your account.
Q: How are items mapped between Kindful and Double the Donation Matching?
A: See table below.
Double the Donation Matching |
Kindful |
Do field sync? |
donation_identifier |
id |
Yes |
donation_amount |
Transaction amount minus non-tax deductible amount |
|
timestamp |
created_at |
|
campaign |
campaign->name |
No, Sync occurs only if there is a transaction update event. |
donor_email |
person->phone |
|
donor_first_name |
person->first_name |
|
donor_last_name |
person->last_name |
|
donor_phone |
person->phone |
|
donor_email |
person->email |
Q: When donations are updated or deleted in Kindful, will the changes be reflected in Double the Donation Matching?
A: Yes. Double the Donation Matching will receive and process these changes.
Q: I see transactions in my Double the Donation Matching account with timestamps before I turned on the integration, but I haven't imported any historical data. Why?
A: Double the Donation Matching will import all "new" and "updated" transactions to ensure that the data in your matching module is always up to date. If a historical transaction is updated after you activate the integration, it will appear in the matching module at the time of the update with the original timestamp. For example:
I activated my Double the Donation Matching-Kindful integration on 2/1/2020. A few days later, I updated the contact information for a donor who gave to my 2019 end-of-year campaign on 12/1/2019. The 12/1/2019 donation record, which wasn't in my Double the Donation Matching account when I activated the integration on 2/1/2020, appears in my Double the Donation Matching account with the 12/1/2019 timestamp and the new contact information for the donor.
Q: Contact profiles (names, email addresses, etc.) aren't syncing into Double the Donation Matching. Why?
A: Double the Donation Matching focuses on syncing transaction data (e.g. amounts, timestamps, etc.). Occasionally, contact information is updated when a transaction update event is pushed into the matching module. However, Double the Donation Matching does not attempt to fully sync contact profiles. Double the Donation's goal is to drive matching gifts to completion, which often has a relatively short lifecycle.
Q: An email was sent out before the donation date in Double the Donation Matching. Why?
A: It's possible that the donation timestamp was updated in Kindful to a later date after the Double the Donation Matching email went out. Timestamps sync between both systems.
Q: Why is the donation amount in Double the Donation Matching different from the amount in Kindful?
A: Double the Donation Matching subtracts the transaction's non-deductible amount. Thus, the matching module reflects the net amount.
Q: Some transactions in Kindful aren't appearing in Double the Donation Matching. Why?
A: It's likely that the transaction's net amount after subtracting the non-deductible amount is equal to zero. Double the Donation Matching does not consider these transactions to be donations, so they aren't processed. If the transaction is adjusted in a manner that results in a positive net amount, then the updated transaction will be pushed into the matching module.
Q: How does Double the Donation Matching process split donations?
A: The aggregate donation is processed by Double the Donation Matching. In order to avoid sending multiple emails to one donor, partitioned amounts to each campaign are not processed separately.
Q: Why doesn't Double the Donation Matching process refunds and cancellations?
A: At this time, when Kindful pushes refunds/cancellations into Double the Donation Matching, the technology does not link the refund/cancellation to the original transaction. As a result, the matching module cannot associate the refund/cancellation with an existing donation, which means that the refund/cancellation is unable to be processed in Double the Donation Matching. Double the Donation and Kindful are working together to ensure that this functionality is available as soon as possible.
Q: Why doesn't Double the Donation Matching import "Do not email" data from Kindful?
A: Currently, that information is not provided in the data that flows from Kindful to Double the Donation Matching. Double the Donation and Kindful are working together to deliver an automated solution as soon as possible. In the meantime, Double the Donation Matching offers a blocklist feature that lets you upload blocklisted emails and phone numbers.
Q: In the future, will the webhook creation process be automated?
A: Yes. Double the Donation and Kindful are working together to deliver this functionality as soon as possible.
Q: How do I stop the integration?
A: Navigate to the "Integrations" tab and select "Manage" in the matching module. Click "Stop Integration".
Then, delete the webhook in the Kindful portal.
Q: Where can I learn more about the Double the Donation Matching and Kindful integration?
A: Navigate to our partner landing page to learn how Double the Donation Matching and Kindful can increase your matching gift revenue!