When will I receive a billing receipt for my payment for Double the Donation's subscription?
Double the Donation issues receipts (invoices marked as paid) at the time a subscription payment is made. Receipts will automatically be issued to the primary email address on file as well as all secondary email address which have been added to a subscription.
If your credit card information is up-to-date, you're credit card will be charged on the anniversary date of your subscription. At that time the receipt will be issued.
If you receive an email requesting that you update your credit card information, please allow up to 3 business days for the charge to be processed and a receipt to be issued. If you do not receive a receipt within 3 days of updating your credit card, please submit a support ticket and we'll ensure the charge was processed successfully and issue a receipt via email.
If you're an individual at an organization who subscribes to Double the Donation's service but have not been added as a secondary contact and thus didn't receive a receipt but you need one, please submit a support ticket to firstname.lastname@example.org
Our organization requires a W-9 for payment? How do we contact Double the Donation for that information or obtain a copy of your W-9?
We're more than happy to provide additional information to help expedite the billing process. If your organization requires a W-9 there are a couple ways to obtain the most recent copy: On your invoice there should be a link to the W-9 which you can ...
Getting Started: Billing Overview
Billing You can find basic information about your organization's billing plan and update your billing information within the Billing tab. Within the Billing tab, you'll see listed the name of your Double the Donation plan and your next billing date. ...
What payment options does Double the Donation accept?
The easiest and fastest way to get your organization’s site up and running is to utilize our online payment processing. When you create your account, you’ll be prompted to enter your credit card information. We accept all major credit cards ...
How is billing handled for subsequent years?
To ensure an uninterrupted experience for your organization and your donors your Double the Donation account will automatically renew at the end of your initial and subsequent subscription periods. Our systems will notify you by email multiple times ...
Switching to Receiving Invoices
If your organization would like to move from being automatically billed to receiving an invoice for your annual subscription, you can do so by emailing our support team at email@example.com. We'll remove your credit card on file, switch ...