What should I do if our organization's credit card is declined or there is an error while signing up?

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• Credit Card Getting Declined

  Adding Card on File and Card Declined/Error  If the credit card you want to put on file is getting declined and/or there is an error with putting your card on file please contact us by emailing us at support@doublethedonation.com.  Please include a ...

• The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

  Double the Donation's team is able to assist you in ensuring the right charge goes onto the right credit card.  If the charge has already been processed, please follow the below steps: Log into your Double the Donation account ...

• How do we update the credit or debit card that's being used for our account?

  You can easily update the credit card or debit card used for your Double the Donation subscription from within your Double the Donation account management portal. Please follow the below steps: Log into your Double the Donation account ...

• Is our credit card information safe and secure?

  We work with one of the largest online service providers in the United States to provide you with the best security possible. Online credit card payments are processed through Stripe, one of the leading online payment providers to ensure your ...

• Warning/Error Message for Plugin URL

  Overview:  We want to check to make sure your Double the Donation search tool is installed correctly on your website so we created an automated scanning process. In your account settings within Plugin Settings, you'll see a field labeled "Plugin URL" ...