Understanding Email Icons
There are multiple icons in the donations tab. Under the Emails column, as you enable the automated emails you will begin to see email icons. The number of email icons equals the number of emails that have been sent to a donor (ie. If you see two email icons then that donor received two emails; if you see one email icon then that donor received one email). See below to learn what each email icon means:
This green envelope icon means that the email was delivered and opened.
This white envelope icon means that the email was delivered but not opened.
This red envelope Icon means that the email bounced and wasn’t delivered.
When you click on the email icon, a new window will pop up with the email that was sent to the donor. You’ll be able to see the day the email was sent, the subject of the email, the email type, and the status of the donor.
Within the new window (view the image above), you'll see the following information:
- The date and time the email was sent on
- The subject of the email
- The email type: which will tell you what email stream it was and if it was an initial or follow up email.
- The status of the donation record
Email Insights Under the Company column of your Donations data, you’ll be able to see the eligibility of the donation record based on the company information that the donor has self-reported. They’ve self-reported in one of four ways: 1) If you have ...
Understanding Email Template Variables
On the top of each email stream within your 360MatchPro portal, we have a list of email template variables that can be included in the body of the emails sent to donors. You can use these email template variables to make your emails more specific to ...
Configuring Manual Email Templates
Manual Outreach As each donation record flows into 360MatchPro, each donation record will be initially be placed in the Automated outreach. The purpose of the automated outreach is to identify match eligible donors and present those donors with ...
Understanding the Automated Email Streams
Email Streams There are three automated email streams within your 360MatchPro account portal. When a donation record enters into 360MatchPro, that donation record will flow into one of the three email streams. The three email streams are the ...
Within your 360MatchPro account, you have the ability to preview emails so you can view their appearance before automated emails get sent to your donors. Scroll to the sections below to see specific instructions for each email stream. Sending a test ...