Understanding Email Icons
There are multiple icons in the donations tab. Under the Emails column, as you enable the automated emails you will begin to see email icons. The number of email icons equals the number of emails that have been sent to a donor (ie. If you see two email icons then that donor received two emails; if you see one email icon then that donor received one email). See below to learn what each email icon means:
|Email Icon Color|
This green envelope icon means that the email was delivered and opened.
This dark gray envelope icon means that the email was delivered but not opened.
This light gray envelope icon means that the email is scheduled to be sent. You can see when it is scheduled to be sent by scrolling over the icon.
This red envelope icon means that the email bounced and wasn’t delivered,
This yellow envelope icon means that the email was not sent. You can see why the email was not sent by scrolling over the icon.
When you click on the email icon, a new window will pop up with the email that was sent to the donor. You’ll be able to see the day the email was sent, the subject of the email, the email type, and the status of the donor.
Within the new window (view the image above), you'll see the following information:
- The date and time the email was sent on
- The subject of the email
- The email type: which will tell you what email stream it was and if it was an initial or follow up email.
- The status of the donation record
Training Video: Email Insights
Email Insights Under the Company column of your Donations data, you’ll be able to see the eligibility of the donation record based on the company information that the donor has self-reported. They’ve self-reported in one of three ways: 1) If you have ...
Sending Manual Emails
As each donation record flows into 360MatchPro, each donation record will be initially be placed in the Automated outreach. The purpose of the automated outreach is to identify match eligible donors and present those donors with matching gift forms ...
To give you insight on email deliverability and donors' interaction with emails, Email Statistics (located under Reporting --> Statistics) shows the following information: Total Emails Delivered: number of emails that have been received by donors ...
Understanding Email Template Variables
On the top of each email stream within your 360MatchPro portal, we have a list of email template variables that can be included in the body of the emails sent to donors. You can use these email template variables to make your emails more specific to ...
Configuring Manual Email Templates
Manual Outreach As each donation record flows into 360MatchPro, each donation record will be initially be placed in the Automated outreach. The purpose of the automated outreach is to identify match eligible donors and present those donors with ...