The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

Double the Donation's team is able to assist you in ensuring the right charge goes onto the right credit card. 

If the charge has already been processed, please follow the below steps:
  1. Log into your Double the Donation account (https://doublethedonation.com/members/login).
  2. Click on "Billing" from the left hand side.
  3. Add your updated credit card information.
  4. Submit a support ticket with the following information:
    • The username or primary email address associated with your Double the Donation account
    • The last four digits of your new credit card that you want the charge to be placed on.
    • A request stating "please refund the charge that was processed on the prior card and put the charge on my new card"
With the above information, our team should be able to process the updated charge in two to three business days.

    • Related Articles

    • How do we update the credit or debit card that's being used for our account?

      You can easily update the credit card or debit card used for your Double the Donation subscription from within your Double the Donation account management portal. Please follow the below steps: Log into your Double the Donation account ...
    • Credit Card Getting Declined

      Adding Card on File and Card Declined/Error  If the credit card you want to put on file is getting declined and/or there is an error with putting your card on file please contact us by emailing us at support@doublethedonation.com.  Please include a ...
    • How will you bill me?

      You can pay by credit card online. All of our plans are billed upfront for either one or two years. To ensure uninterrupted access for your nonprofit and your nonprofit’s donors, all accounts are recurring subscriptions that renew automatically. We ...
    • Getting Started: Billing Overview

      Billing You can find basic information about your organization's billing plan and update your billing information within the Billing tab. Within the Billing tab, you'll see listed the name of your Double the Donation plan and your next billing date. ...
    • How is billing handled for subsequent years?

      To ensure an uninterrupted experience for your organization and your donors your Double the Donation account will automatically renew at the end of your initial and subsequent subscription periods. Our systems will notify you by email multiple times ...