Skip to content
English
Submit Support Question
Go to Double the Donation's website
  • There are no suggestions because the search field is empty.

Second Chance Submission Popup

This article explains the functionality of the Second Chance Submission popup in Double the Donation Matching. It provides step-by-step guidance on configuring and implementing the popup, as well as troubleshooting common issues.

Implementation

Part 1: Double the Donation Matching

Part 2: Your Website

Configuration

Provisions

Second Chance Submission Popup FAQs

 

This feature is currently only available for nonprofits using Double the Donation Matching Enterprise. Click here to learn more.

 

The Second Chance Submission popup is designed to remind match-eligible donors to submit their matching gift request if they forget during the donation process. This popup appears when a donor selects their company but does not complete the matching gift process.

  • Donor Experience: After making a donation and selecting their employer, the donor is redirected to a confirmation page. If the donor does not click on the "Go to Matching Gift Form" button, the popup will appear the next time they visit your website.

 

A popup appears larger in this image (for demonstration purposes) than it will appear on your organization's website.

Implementation

Implementation for the Second Chance Submission popup takes place in two parts. For the first part, you will need access to your Double the Donation account. For the second part, you will need access to your organization's website's CMS/backend system.

Part 1: Double the Donation Matching

  • Step 1: Navigate to the "Advanced Settings" tab
    In the matching module, go to Settings > Advanced Settings.


  • Step 2: Enable the Popup
    In the Second Chance Submission Popup Configuration section, toggle the Enabled button to turn on the feature.


  • Step 3: Select Your Theme
    Choose between the Light or Dark theme for the popup. This will allow the popup to match the design of your website.


  • Step 4: Copy the Embed Code
    After enabling the popup and selecting your theme, copy the embed code provided in the Popup Configuration section.

Part 2: Your Website

  • Step 1: Navigate to the "Header" or "Footer" Editor
    Depending on the CMS your organization uses (e.g., WordPress, Wix), go to the header or footer editor of your website.

  • Step 2: Paste the Embed Code
    Paste the embed code you copied from the Advanced Settings tab into the header or footer section of your website. It is important to place the code on every page to ensure the popup appears wherever the donor navigates.

  • Step 3: Clear Your Website’s Cache
    If your organization uses a caching plugin, such as WP Rocket, make sure to clear your website’s cache after pasting the code.

  • Step 4: Test the Popup
    To test the Second Chance Submission popup:

    • Make a donation on your donation form and select a company using the matching module search tool.

    • Confirm that the matching gift plugin initializes on the confirmation page but do not interact with it.

    • Navigate to another page on your website (such as your homepage) and confirm that the popup appears.

    • Click "Submit Your Matching Gift" on the popup and ensure that the status in the matching module updates to “Match Initiated.”

It is important to place the embed code on every page of your website. The quickest and most foolproof way to do this is to place the embed code in your header or footer. Your webmaster may recommend another approach; please consult your Double the Donation support team if so.

Configuration

Your organization can choose between a light or dark theme for the popup, based on your website’s design.

Steps to Select Your Theme:

  1. In the Advanced Settings tab of your Double the Donation Matching account, navigate to the Second Chance Submission Popup Configuration section.

  2. Select either the Light or Dark theme.

 

 

We recommend testing both themes on your website to see which fits best with your site's design.

Provisions

When the Popup Is Not Supported:

The Second Chance Submission popup will not work if:

  • Your donation form is hosted on a different domain from your organization’s website. For example, if your website is hosted on organization.com and the donation form is hosted on donation.organization.com, the popup will not function as expected.

Second Chance Submission Popup FAQs

Q: Will the popup appear on any/every page on my organization's website?

A: Yes, the popup will appear on any page the donor visits after making a donation, as long as the embed code is placed in the header or footer of your site.

 

Q: Can the donor dismiss the popup if they don't want to submit their matching gift request at this time?

A: Yes, the donor can dismiss the popup by clicking the “X” icon on the corner of the popup. This will remove the popup from view.

 

Q: What if the donor visits multiple pages on my organization's website after forgetting to submit their matching gift request?

A: The Second Chance Submission popup will continue to appear on each page the donor visits until they either:

  • Select “Submit Your Matching Gift” to complete the process.

  • Dismiss the popup by clicking the “X” icon.

The popup will also continue to appear even if the donor closes your website and returns later!