Recommended Approach: Company Exclusions
We strongly recommend that our clients display all companies in the search results and allow the donor to read the information in the matching gift and volunteer grant description fields.
Learn more below on the reasons why we recommend displaying all companies as we give the pros and cons of excluding some companies vs including all companies:
- If you exclude companies then:
- You get questions from donors saying "My company offers a matching gift program. Why isn't my company listed?" This creates a bad donor experience and can, in theory, prevent donors from making their original gift as they start emailing you
- If you include all companies then:
- You occasionally have donors who submit match requests to their employers when they aren't eligible. The benefit is that we've seen companies switch their programs to be more open to better align their giving programs with employees' charitable causes and some of our larger nonprofit clients actually have processes in place to follow up with these companies to say "20 of your employees work with us and want you to support our cause...Have you considered expanding your program guidelines?"
The other complicated piece is that each company creates its own program guidelines and chooses both the information they share with us and how they categorize organizations that they match to. With less than 100% clear guidelines that align across every company and nonprofit we either have to:
- Categorize with an eye for being overly broad - This results in donors thinking they may be match eligible when in fact they're not. (At the end of the day, donors who aren't eligible don't get their donations matched and your nonprofit raises as much in matching gifts as possible.)
- Categorize with an eye for being overly restrictive - This results in donors not realizing they are match eligible when in fact they're not. (At the end of the day, donors who are eligible don't get their donations matched and your nonprofit can raise less money from matching gifts)
Therefore, with the above pros and cons, we strongly recommend including all companies within the search tool.
Getting Started: Company Exclusions Overview
Company Exclusions Within your 360MatchPro account, you can exclude companies from your organization's matching gift search tool. The reason you may want to exclude companies is that a matching gift or volunteer grant company may have guidelines that ...
Within your 360MatchPro and Settings, you'll find company exclusions. You have the ability to exclude companies that don't match your type of nonprofit organization. Companies with a matching gift or volunteer grant program determine the type of ...
Company - Specific Exclusions - Mark as Ineligible
Within your account your 360MatchPro account portal, you can exclude specific companies that do are ineligible for your organization. That means that the company will appear in the matching gift search tool but when a donor selects they work for that ...
Company - Specific Exclusions - Hide from Search
Within your account your Double the Donation account portal, you can exclude specific companies that do are not match eligible for your organization. That means if you exclude a company using this company-specific exclusion, the donor will not see ...
Updating a Company Name
Within your 360MatchPro account portal, you have the ability to change a company name for a donation record. A donor may reach out to you via email and say their company has changed, so you have the ability to manually change a company name. ...