Setting Up Your CNAMEs with DreamHost

Setting Up Your CNAMEs with DreamHost

When you create your account, we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.

  1. Log in to your DreamHost account.
  2. Click the Domains link on the left-hand side of the screen. A new drop-down menu will appear.
  3. In the Domains drop-down menu, select Manage Domains. A new screen will appear.
  4. Locate the custom domain you’ve purchased from DreamHost on the Manage Domains screen. Click the DNS link beneath your domain. A new screen will appear.
  5. Scroll down the new screen until you reach the area entitled Add a custom DNS record to (your custom domain).
    • For the Name field, Navigate to 360MatchPro CNAME setup page and copy only the text before .yourdomain.org (see image below)
      • For example, if you picked "promos.mydomain.com" as your custom domain, enter "promos"
    • In the Type drop-down menu, select CNAME.
    • In the Value field, paste the information found under "Should Point To" from your 360MatchPro Account
  6. Click the Add Record Now! button, then repeat the process for the remaining two CNAME records from 360MatchPro until all 3 records are added & saved.

DNS changes can take 48 hours to propagate. That means after you complete the above steps, you might need to wait up to 24-48 hours before you can log into 360MatchPro and successfully click on the "Validate Domain" button.

Troubleshooting CNAME records 

If your DNS records still need to be set up or are still processing, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

  • If there are one or two valid records, but at least one record still invalid, confirm that all three records have been added to the DNS settings.

  • Ensure CNAMEs were added to the correct domain. (If the from address in 360MatchPro is matchinggifts@catrescueclub.org, ensue CNAMEs weren’t accidentally added to the catrescueclub.com domain). 

  • Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double check for extra spaces or punctuation on the records.

  • Refer to instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain includes (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).

  • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.



If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.

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