How do we receive technical support?

How do we receive technical support?

Our service is designed to be easily set up without assistance from Double the Donation's team.


Premium Plan - Embedded Plugin Technical Support:
The entire setup process for getting our plugin embedded on your organization's website and creating a hosted matching gift page is designed to be self-service. To embed our plugin on your website, please share the standard embed code as well as the alternate iframe option with your webmaster.


If you run into any technical problems please have your webmaster (or whoever is responsible for adding our plugin to your website) and/or team member creating hosted matching gift page email us at support@doublethedonation.com.


    • Related Articles

    • Is there a cost for technical support?

      No, Double the Donation does not charge for technical support. The entire setup process is designed to be self-service, so please go through the online setup process first, but if you run into technical problems you can email us at ...
    • What should I do if our organization's credit card is declined or there is an error while signing up?

      First off, we apologize if you experience any problems while trying to get set up with Double the Donation's service. If your credit card is declined or rejected for any reason or you're encountering an error while trying to register for Double the ...
    • How can I contact Double the Donation's customer support team?

      The easiest and quickest way to get your question answered is to search our KnowledgeBase. We have answers to hundreds of the most frequently asked questions. If you can't find the question you're looking for, you can contact our customer support ...
    • Warning/Error Message for Plugin URL

      Overview:  We want to check to make sure your Double the Donation search tool is installed correctly on your website so we created an automated scanning process. In your account settings within Plugin Settings, you'll see a field labeled "Plugin URL" ...
    • Getting Started: How do we set up the matching gift search tool on our website?

      Install Plugin When you create your Premium Plan account on Double the Donation's website you'll instantly have access to the embed code options within your Double the Donation Account Management Portal. 1. Login to your Double the Donation Account ...