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• Related Articles

• Plugin Error Messaging - "Issue preventing Double the Donation's tool from displaying matching gift forms"

  If you're getting the following error message it's like due to one of two reasons: Error Message on the Plugin on Your Website or Hosted Matching Gift Page: "There is an issue preventing Double the Donation's tool from displaying the matching gift ...

• How can I contact Double the Donation's customer support team?

  The easiest and quickest way to get your question answered is to search our Knowledge Base. We have answers to hundreds of the most frequently asked questions. If you can't find the question you're looking for, you can contact our customer support ...

• What should I do if our organization's credit card is declined or there is an error while signing up?

  First off, we apologize if you experience any problems while trying to get set up with Double the Donation's service. If your credit card is declined or rejected for any reason or you're encountering an error while trying to register for Double the ...

• Warning/Error Message for Plugin URL

  Overview:  We want to check to make sure your Double the Donation search tool is installed correctly on your website so we created an automated scanning process. In your account settings within Plugin Settings, you'll see a field labeled "Plugin URL" ...

• How do we set up the matching gift search tool on our website?

  Your 360MatchPro account comes with a plugin that donors can use to search for their company's matching gift program. Embedding this plugin on your website for all donors to access is essential for spreading awareness of matching gifts! Install ...