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• Plugin Error Messaging - "Issue preventing Double the Donation's tool from displaying matching gift forms"

  If you're getting the following error message it's like due to one of two reasons: Error Message on the Plugin on Your Website or Hosted Matching Gift Page: "There is an issue preventing Double the Donation's tool from displaying the matching gift ...

• What should I do if our organization's credit card is declined or there is an error while signing up?

  First off, we apologize if you experience any problems while trying to get set up with Double the Donation's service. If your credit card is declined or rejected for any reason or you're encountering an error while trying to register for Double the ...

• How can I contact Double the Donation's customer support team?

  The easiest and quickest way to get your question answered is to search our Knowledge Base. We have answers to hundreds of the most frequently asked questions. If you can't find the question you're looking for, you can contact our customer support ...

• Warning/Error Message for Plugin URL

  Overview:  We want to check to make sure your Double the Donation search tool is installed correctly on your website so we created an automated scanning process. In your account settings within Plugin Settings, you'll see a field labeled "Plugin URL" ...

• How do we set up the matching gift search tool on our website?

  Install Plugin This feature is currently only available for nonprofits using the 360MatchPro Legacy Plan. When you create your account on Double the Donation's website you'll instantly have access to the embed code options within your Double the ...