How do I change the primary point of contact for our organization's Double the Donation subscription?
If you created a Double the Donation account and you would like to switch the primary point point of contact, please submit a support ticket with as much of the following information as possible:
Please submit the above information at the time you submit your support request
as we'll need this information to transfer the account ownership over to a new individual at your nonprofit.
The person who created our Double the Donation account is no longer with our nonprofit. How do I access our account?
If your nonprofit has a subscription to Double the Donation's services and you no longer are able to access your account, please take the following steps: Key things to consider: Your organization's account has your organization's donor data in it. ...
How can I reset my organization's Double the Donation password?
Please note: Double the Donation provides matching gift tools directly to nonprofits to help nonprofits raise more money from employee matching gift programs. If you're an employee or retiree who works for a company with a matching gift program, you ...
How do we update the contact person on our hosted page?
This feature is currently only available for nonprofits using the 360MatchPro Legacy Plan. You can easily change your point of contact or other information on your hosted matching gift page at any time. To do so, log into your organization's Double ...
User Locked Out of Account
Double the Donation allows 10 failed login attempts before disabling further login attempts for the same username for 24 hours. After 24 hours, the user can attempt to log in again. If a user from your organization is locked out of their account ...
What is the username that I use to log into my account?
You can log into your Double the Donation account by going to https://doublethedonation.com/members/login. When you or a member of your nonprofit organization signed up for your Double the Donation account, you created your account credentials. Your ...