How can I contact Double the Donation's customer support team?
The easiest and quickest way to get your question answered is to search our Knowledge Base.
We have answers to hundreds of the most frequently asked questions.
If you can't find the question you're looking for, you can contact our customer support team by using the Contact Us
form or by emailing customer service at firstname.lastname@example.org
. We do not provide a direct phone number as all support requests must be initiated via our support ticketing system.
When submitting your support ticket, please provide an overview of your actual question. We'll then either reply via email or call you. But we do request that you provide a detailed overview of your support request so we can direct it to the appropriate point of contact on our team.
Please Note: Due to the variety of support requests our team receives, support tickets must include a detailed overview of the actual issue or question so we can direct it to a team member who can provide exceptional service. Support tickets that just state something along the lines of "please call me at XXX-XXX-XXXX" will receive a generic response back asking for more information so we can direct the request to the appropriate team member.
Does Double the Donation offer an API?
Yes, Double the Donation offers multiple APIs to meet the needs of our software platform partners. We also offer additional robust matching gift functionality not featured on our website. If you're interested in learning more about Double the ...
Is support included in the pricing?
Yes, Double the Donation's goal is to ensure organizations are able to get either our hosted matching gift page up and running or our plugin embedded on their websites in a timely manner. If after going through the online setup process, which is a ...
How do we receive technical support?
Your Double the Donation Account Executive and Client Success team members will explain the technical support resources available to you as you navigate the onboarding process. Here are a few resources that are also available to you: Your ...
Does Double the Donation integrate with Anthology (Previously iModules®)?
Step-by-Step: Integrate Double the Donation's 360MatchPro into Encompass from Anthology (Previously iModules) 360MatchPro is the industry-leading matching gifts automation solution for nonprofits and educational institutions to identify more matching ...
How do I change the primary point of contact for our organization's Double the Donation subscription?
If you created a Double the Donation account and you would like to switch the primary point point of contact, please submit a support ticket with as much of the following information as possible: Your email address that you used when you created your ...