How can I contact Double the Donation's customer support team?

The easiest and quickest way to get your question answered is to search our Knowledge Base. We have answers to hundreds of the most frequently asked questions.

If you can't find the question you're looking for, you can contact our customer support team by using the Contact Us form or by emailing customer service at  support@doublethedonation.com . We do not provide a direct phone number as all support requests must be initiated via our support ticketing system.

When submitting your support ticket, please provide an overview of your actual question. We'll then either reply via email or call you. But we do request that you provide a detailed overview of your support request so we can direct it to the appropriate point of contact on our team. 

Please Note: Due to the variety of support requests our team receives, support tickets must include a detailed overview of the actual issue or question so we can direct it to a team member who can provide exceptional service. Support tickets that just state something along the lines of "please call me at XXX-XXX-XXXX" will receive a generic response back asking for more information so we can direct the request to the appropriate team member.

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