Email Address Autocorrection

 

What is Email Address Autocorrection?

Email address autocorrection is a feature that automatically fixes common typos or misspellings in email domains. This ensures that your donors receive essential communications, even if they made a mistake when entering their email addresses.

How Do I Turn on the Feature to Automatically Correct Misspelled Email Domains?

The email address autocorrection feature is enabled by default for all Double the Donation accounts. This means that you don’t need to take any action to start using this feature.

How to Disable Autocorrection:

If you'd prefer to disable this feature, follow these steps:

1. Go to the "Advanced Settings" in your account.

2. Uncheck the box in the "Email Address Autocorrection" section.

Once disabled, your system will no longer automatically correct common email domain typos.

Where Does the List of Misspelled Email Domains Come From?

Double the Donation regularly scans bounced email addresses that have been processed. The most common errors are added to the autocorrection list. Additionally, industry lists of frequently misspelled email domains are consulted.

Which Email Domains are Automatically Corrected?

Here are some of the most common email domain typos and their corrections:

Customizing Autocorrection for Your Organization

While the system automatically corrects these common domain typos, you can manage this feature from your account settings to ensure optimal donor communication.

FAQs:

Q: How can I ensure that misspelled email domains are corrected?

A: The email autocorrection feature is enabled by default and automatically fixes common email typos. If you would like to turn it off, you can disable it from the Advanced Settings tab.

 

Q: If I have uploaded a record with an incorrect email, can I fix it after the fact?

A: Yes! You can update email addresses after they are uploaded to Double the Donation. Simply follow these steps:

1. 1. Go to the Data Import/Export tab and select Data Import.

   2. Choose Update Records.

   3. Download the sample CSV file and update the email address in the file.

   4. Upload the completed CSV file to apply the changes.

Here's a helpful resource about Getting Started: Data Import Overview.

 

Donors often make spelling mistakes when entering their email addresses on a donation form. Staff members can also make simple accidents when entering information into your systems. When an email address is not spelled exactly correctly, your donor cannot receive necessary communications through Double the Donation. This setting automatically corrects any misspelled email address to ensure all donors receive the right message.