This article walks through how Double the Donation partners with POINT to provide auto-submission functionality.
How does auto-submission work with the POINT platform?
How does information from the POINT platform populate in my 360MatchPro portal?
How do I set up auto-submission with POINT?
Matching Gift Auto-Submission with POINT - Double the Donation FAQ
Matching Gift Auto-submission allows your donors to complete and send in their matching gift requests to their employers directly from the confirmation page widget on your donation confirmation screens. Double the Donation has partnered with corporate giving management platforms like POINT to make this functionality available to many of your online donors.
How does auto-submission work with the POINT platform?
When a donor gives to your organization using an online donation form integrated with 360MatchPro, the 360MatchPro matching gift plugin on your donation form’s confirmation page will include the option to complete the matching gift submission process immediately.
From here, donors may enter the email address that they use to log into POINT and select “Next”. Then, Double the Donation validates the entered email address and presents the list of organizations in Point associated with that user profile.
The donor can then select the organization they wish to request their matching gift payment. Once the donor selects the opt-in box, they can submit their matching gift request without having to be directed to a longer process on a different website.
How does information from the POINT platform populate in my 360MatchPro portal?
Each night, POINT picks up matching gift submissions from 360MatchPro. Then, the CSR platform sends matching gift submission statuses to 360MatchPro immediately as matching gift requests are approved or denied by the company administrator within the POINT platform.
For more information on matching gift statuses from CSR platforms in your 360MatchPro portal, check out our article, “ What is Matching Gift Auto-submission?”
Once your 360MatchPro account is set up and donations are flowing in, auto-submission will automatically be enabled for applicable donations. Just make sure you have completely filled out your Organization Profile to ensure all the information needed for a matching gift submission is available.
Matching Gift Auto-Submission with POINT- Double the Donation FAQ
Q: I don’t have a 360MatchPro account. How do I get one?
A: Visit https://360matchpro.com/demo-request/ to request a demo!
Q: Will all donors see the option for auto-submission?
A: Auto-submission options will appear for companies whose matching gift management platforms integrate with 360MatchPro. For companies without integrated vendor management platforms, the matching gift plugin will appear with a direct link to the matching gift submission process, just like normal, like so:
Q: Will the auto-submission option appear on my dedicated matching gift page?
A: No. Donors will only see the option to auto-submit a matching gift on the confirmation page of a donation form. If the matching gift plugin does not detect that a donation has been made -- for example, on your dedicated matching gift page -- donors will see the same matching gift program information and links as always.
Q: How do I remove auto-submission from my 360MatchPro tools?
A: To remove the auto-submission functionality for your donors, go to your organization profile in your 360MatchPro account and toggle the Auto-submission switch to OFF.
Q: I have questions about how my matches are appearing in POINT. How can I get help?
A: Email support@pointapp.org or use your in-platform chatbox. The POINT team is there to help!