Each night, POINT picks up matching gift submissions from 360MatchPro. Then, the CSR platform sends matching gift submission statuses to 360MatchPro immediately as matching gift requests are approved or denied by the company administrator within the POINT platform.
Once your 360MatchPro account is set up and donations are flowing in, auto-submission will automatically be enabled for applicable donations. Just make sure you have completely filled out your Organization Profile to ensure all the information needed for a matching gift submission is available.
Q: I don’t have a 360MatchPro account. How do I get one?
Q: Will all donors see the option for auto-submission?
A: Auto-submission options will appear for companies whose matching gift management platforms integrate with 360MatchPro. For companies without integrated vendor management platforms, the matching gift plugin will appear with a direct link to the matching gift submission process, just like normal, like so:
Q: Will the auto-submission option appear on my dedicated matching gift page?
A: No. Donors will only see the option to auto-submit a matching gift on the confirmation page of a donation form. If the matching gift plugin does not detect that a donation has been made -- for example, on your dedicated matching gift page -- donors will see the same matching gift program information and links as always.
Q: How do I remove auto-submission from my 360MatchPro tools?
A: To remove auto-submission functionality for your donors, go to your organization profile in your 360MatchPro account and toggle the Auto-submission switch to OFF.
Q: I have questions about how my matches are appearing in POINT. How can I get help?