Credit Card Getting Declined

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• What should I do if our organization's credit card is declined or there is an error while signing up?

  First off, we apologize if you experience any problems while trying to get set up with Double the Donation's service. If your credit card is declined or rejected for any reason or you're encountering an error while trying to register for Double the ...

• Getting Started: Billing Overview

  Billing You can find basic information about your organization's billing plan and update your billing information within the Billing tab. Within the Billing tab, you'll see listed the name of your Double the Donation plan and your next billing date. ...

• The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

  Double the Donation's team is able to assist you in ensuring the right charge goes onto the right credit card.  If the charge has already been processed, please follow the below steps: Log into your Double the Donation account ...

• How do we update the credit or debit card that's being used for our account?

  You can easily update the credit card or debit card used for your Double the Donation subscription from within your Double the Donation account management portal. Please follow the below steps: Log into your Double the Donation account ...

• Is our credit card information safe and secure?

  We work with one of the largest online service providers in the United States to provide you with the best security possible. Online credit card payments are processed through Stripe, one of the leading online payment providers to ensure your ...