Creating a CNAME record on 1&1 Web Hosting (1and1.com)

Creating a CNAME record on 1&1 Web Hosting (1and1.com)

When you create your account, we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.

1. . Log into your 1&1 account and click Manage Domain.



2. Select your subdomain, then click on the Settings gear icon.



3. Click on DNS.



4. Click on Add record and select CNAME.



5. Copy & Paste the Host and Should Point to information from 360MatchPro and enter into the respective fields in 1&1.





6.  Click Save button, then repeat steps 4 through 5 for the remaining two CNAME records from 360MatchPro until all 3 records are added & saved.

DNS changes can take 48 hours to propagate. That means after you complete the above steps, you might need to wait up to 24-48 hours before you can log into 360MatchPro and successfully click on the "Validate Domain" button.

Troubleshooting CNAME records 

If your DNS records still need to be set up or are still processing, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

  • If there are one or two valid records, but at least one record still invalid, confirm that all three records have been added to the DNS settings.

  • Ensure CNAMEs were added to the correct domain. (If the from address in 360MatchPro is matchinggifts@catrescueclub.org, ensue CNAMEs weren’t accidentally added to the catrescueclub.com domain). 

  • Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double check for extra spaces or punctuation on the records.

  • Refer to instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain includes (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).

  • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.



If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.

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