This article explains the different email icons you’ll see in the Emails column of the Donations table. It covers what each color-coded icon means and how to interpret them for better tracking and follow-up with your donors.
Email Icon Meanings
Each icon represents a specific email status related to the donor’s engagement. The number of icons corresponds to the number of emails sent to a donor. For example, two email icons means two emails were sent to that donor, while one icon means only one email was sent.
Icon Color and Meaning
Here’s a breakdown of what each color-coded email icon indicates:
| Icon Color | Email Icon | Meaning |
| Green |  |
The email was delivered and opened by the donor. |
| Dark Gray |  |
The email was delivered but not opened by the donor. |
| Light Gray |  |
The email is scheduled to be sent. Hover over the icon to see the scheduled time. |
| Red |  |
The email bounced and was not delivered. |
| Yellow |  |
The email was not sent. Hover over the icon to see why it was not sent. |
How to View Email Details
When you click on any of the email icons, a new window will open, showing detailed information about the email that was sent to the donor. This includes:
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Sent On: The date and time the email was sent.
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Subject: The subject line of the email.
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Email Type: This tells you which email stream was used (e.g., initial or follow-up).
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Donor Status: The status of the donation record at the time the email was sent.
Best Practices for Tracking Emails
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Monitor Donor Engagement: Keep an eye on the green and dark gray icons to assess how engaged your donors are with the emails.
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Follow Up: For donors with unopened emails (dark gray), consider following up to encourage them to take action.
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Address Bounced Emails: When you see a red icon, investigate the bounce reason to correct potential issues with the email address.
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Schedule Resends: If an email wasn’t sent (yellow icon), review the reason and ensure that resends are configured correctly.
FAQs
Q: Where can I find the email icons?
A: The email icons are located under the Emails column in your Donations table. Each donor will have one or more icons indicating the status of emails sent to them.
Q: How can I see more details about a specific email?
A: Click on any of the email icons in the Emails column. A pop-up will show detailed information, including the date, subject, email type, and donor status at the time of sending.