This article walks through how to complete the DNS setup with other providers so that the matching gift communication is sent from your organization's email domain.
Firespring
If your email domain is managed by Firespring, please reach out to their support team at support@firespring.com.
In your email, request the addition of the Double the Donation Matching's CNAME and TXT records to your DNS backend. Be sure to include the Record Types, Hostnames, and Values that you can find in the matching module under Email Customization → Sending.
If your DNS records are set up correctly, you'll see a Valid message letting you know your email-sending domain is verified. Please be aware that it can take up to 24-48 hours for changes made with your DNS provider to be reflected in the matching module.
Troubleshooting DNS records
If your DNS records still need to be set up or are still being processed, you'll see each record with a CNAME Not Found or DMARC Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME or DMARC Not Found error, please refer to the troubleshooting tips below.
- If there are one or two valid records, but at least one record is still invalid, confirm that all three records have been added to the DNS settings.
- Ensure records were added to the correct domain. (If the address in the matching module is matchinggifts@catrescueclub.org, ensure CNAMEs weren’t accidentally added to the catrescueclub.com domain).
- Ensure the records do not include typos. Records should be copied and pasted directly from the matching module to ensure the best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double-check for extra spaces or punctuation on the records.
- Refer to the instructions provided by your individual DNS service. Instructions for certain service providers require Hostnames/Aliases to be entered without your organization’s domain included (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).
- If you use a custom nameserver, in place of the default nameserver of your provider, your DNS records need to be entered into the account associated with the custom nameserver.
If these scenarios do not apply to your DNS records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.
FAQs
Q: Will additional records (ex: SPF/DKIM) need to be added to our domain?
A: To set up the Double the Donation Matching, only the CNAME and DMARC records provided within your account are needed to configure email sending. No additional steps are necessary for email authentication.