Step #1: Complete the CNAME Setup
Step #2: Complete the DMARC Setup
When your account is created, we default to sending emails from a Double the Donation email address. You can give Double the Donation's platform permission to send emails on your behalf by adding a few new records in your DNS.
If you are sending emails from multiple Double the Donation modules, the following steps only need to be completed once. These records can be accessed from any module by navigating to Email Customization --> Sending.
Step #1: Complete the CNAME Setup
Log In and Open Managed DNS
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Log into your DNS Made Easy account.
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Navigate to Managed DNS.
Select Your Domain
Click the domain where you want Double the Donation to send authenticated email.
Add a New CNAME Record
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Scroll to the CNAME Records section.
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Click the plus (+) button to add a new CNAME record.
Enter Your First CNAME Record
Use the DNS values from: Email Customization → Sending → DNS Setup Table
Configuration Requirements:
A. Name
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Copy the Hostname from Double the Donation
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Copy only the text before
.yourdomain.org
B. Alias To
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Paste the Value Should Be from Double the Donation
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Add a period (
.) to the end of the value-
This prevents DNS Made Easy from auto-appending your domain (a required DNS Made Easy detail)
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C. TTL
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Enter the default shown in your DNS panel.
Click Submit.
Add Remaining CNAME Records
Repeat for all three CNAME records listed in your Double the Donation account.
Step #2: Complete the DMARC Setup
Check for Existing DMARC Record
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In your DNS Settings, review the list of records already added.
If a DMARC TXT record already exists, you’re done! Double the Donation will automatically identify the DMARC record, and you can skip to validation.
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If No DMARC TXT Record Exists
Proceed with the following steps to add a DMARC TXT record.
Adding a DMARC TXT Record
1. In the example below, all DNS record types are displayed together. Your DNS provider may show each record type (A, CNAME, TXT, etc.) in a separate section; if this is the case, find the section for TXT / DMARC records. Add a new record by clicking Add (Add Record, Create new record, etc).
Please note: each DNS provider has a unique layout and interface. These instructions give a general overview of the steps to take within your DNS provider; however, the navigation and steps may be slightly different.
2. In the DNS Setup Table in your Double the Donation account, there is 1 TXT record. Copy the value from the Hostname column, switch to the browser tab containing your DNS settings, and paste it into the corresponding field in your DNS provider account. Some DNS providers will refer to Hostnames as Aliases.
3. Switch back to the Double the Donation browser tab. For the same TXT record, copy the value in the Value Should Be column. Back in your DNS browser window, to paste into the corresponding field in your DNS provider account.
Please note: The sample value provided for your DMARC TXT record is very simple. Your IT team may want to modify it slightly. This value is sufficient for the purposes of sending Double the Donation emails through both of the modules.
4. Save your changes in your DNS provider account.
Troubleshooting CNAME records
If your DNS records have not propagated or are still showing a CNAME Not Found error, try the following:
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Wait 24-48 hours for propagation.
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Ensure all records are added: If only some records are valid, check that all three CNAME records are present.
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Check for typos: Ensure that CNAME records are copied and pasted directly from your Double the Donation account to avoid errors. Avoid manually typing from screenshots, which can lead to typos.
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Correct Domain: Ensure CNAMEs are added to the correct domain (e.g., if your Double the Donation account uses matchinggifts@catrescueclub.org, the CNAME should not be added to the catrescueclub.com domain).
- Refer to the instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain included (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).
- If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.
If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.