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Setting Up Your DNS Records with Hover

This article walks through how to complete the DNS setup for email domains hosted by Hover so that the emails can be sent from your organization's email domain.

Step #1: Complete the CNAME Setup

Step #2: Complete the DMARC Setup

Troubleshooting CNAME records

 

When you create your account we default to sending emails from a Double the Donation email address. You can give Double the Donation's platform permission to send emails on your behalf directly from your email domain by adding a few new records in your DNS. 

If you are sending emails from multiple Double the Donation modules, the following steps only need to be completed once. These records can be accessed from any module by navigating to Email Customization --> Sending. 

Step #1: Complete the CNAME Setup

Log into Hover

  1. Log into your Hover account.

  2. Click the domain name you want to use for Double the Donation emails.

 

Verify Your Nameservers

On the Domain Details tab:

  • Confirm your nameservers are set to:

    • ns1.hover.com

    • ns2.hover.com

If your domain uses custom nameservers, DNS records must be added in the custom nameserver system, not in Hover.

 

Open the DNS Tab

Click the DNS tab at the top of the domain settings page.

 

Add Each CNAME Record

  1. Click Add New

  2. For each CNAME record from your Double the Donation account, enter:

    Fields to Complete:

    • Hostname:

      • Copy the Hostname from Double the Donation

      • Copy only the text before .yourdomain.org

      • Example:

        • Full hostname: dtd._domainkey.yournonprofit.org

        • Enter only: dtd._domainkey

    • Record Type:

      • Select CNAME

    • Target Host:

      • Paste the Value Should Be from Double the Donation

  3. Click Save

  4. Repeat until all three CNAME records are added

 

    DNS changes can take 48 hours to propagate. That means after you complete the above steps, you might need to wait up to 24-48 hours before you can log into the your Double the Donation account and successfully click on the "Validate Domain" button.

     

    For more information, see Hover's documentation for setting up and managing your DNS records.

    Step #2: Complete the DMARC Setup

    Check for Existing DMARC Record

    1. In your DNS Settings, review the list of records already added.
      If a DMARC TXT record already exists, you’re done! Double the Donation will automatically identify the DMARC record, and you can skip to validation.

      DMARC record setup valid notification in 360MatchPro

    2. If No DMARC TXT Record Exists
      Proceed with the following steps to add a DMARC TXT record.

     

    Adding a DMARC TXT Record

    1.  In the example below, all DNS record types are displayed together. Your DNS provider may show each record type (A, CNAME, TXT, etc.) in a separate section; if this is the case, find the section for TXT / DMARC records. Add a new record by clicking Add (Add Record, Create new record, etc).

     

    Please note: each DNS provider has a unique layout and interface. These instructions give a general overview of the steps to take within your DNS provider; however, the navigation and steps may be slightly different.

     

    2. In the DNS Setup Table in your Double the Donation account, there is 1 TXT record. Copy the value from the Hostname column, switch to the browser tab containing your DNS settings, and paste it into the corresponding field in your DNS provider account. Some DNS providers will refer to Hostnames as Aliases.

     

    DMARC record not found hostname highlighted

     

    3. Switch back to the Double the Donation browser tab. For the same TXT record, copy the value in the Value Should Be column. Back in your DNS browser window, to paste into the corresponding field in your DNS provider account.

     

    DMARC record not found notification in 360MatchPro

    Please note: The sample value provided for your DMARC TXT record is very simple. Your IT team may want to modify it slightly. This value is sufficient for the purposes of sending Double the Donation emails through both of the modules.

     

    4. Save your changes in your DNS provider account.

    Troubleshooting CNAME records

    If your DNS records have not propagated or are still showing a CNAME Not Found error, try the following:

    • Wait 24-48 hours for propagation.

    • Ensure all records are added: If only some records are valid, check that all three CNAME records are present.

    • Check for typos: Ensure that CNAME records are copied and pasted directly from your Double the Donation account to avoid errors. Avoid manually typing from screenshots, which can lead to typos.

    • Correct Domain: Ensure CNAMEs are added to the correct domain (e.g., if your Double the Donation account uses matchinggifts@catrescueclub.org, the CNAME should not be added to the catrescueclub.com domain).

    • Refer to the instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain included (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).
    • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.

    If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.