Setting Up Your DNS Records with CloudFlare

When your 360MatchPro account is created, we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.

1. Log in to your Cloudflare account using this link.

2. Search and click your account:

7. Click Save. Then repeat the process above in steps 5 and 6 for the other remaining Double the Donation CNAME records.  

Step #2: Complete the DMARC Setup

1. In your DNS Settings, look for the option to review the list of records already added. If you see a DMARC TXT record already added, congratulations! You're done. You can check to make sure 360MatchPro has correctly identified your DMARC record by checking the "TXT" row in 360MatchPro's "Email Customization - Sending" tab:

If you do not see a TXT record in the list, move on to steps 2 and 3 below.

2.  In the DNS Records section, add a new record by clicking + Add record:

3. Fill in the fields for your DMARC record: 

• In the Type field, select TXT.

• In the Name field, enter the Hostname from 360MatchPro and replace your domain name with "@".

• In the Content field, enter the “Value Should Be” from 360MatchPro.

• In the TTL field, select Auto. 

• Click Save.

Troubleshooting CNAME records

If your DNS records still need to be set up or are still being processed, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

• If there are one or two valid records, but at least one record is still invalid, confirm that all three records have been added to the DNS settings.
• Ensure CNAMEs were added to the correct domain. (If the From address in 360MatchPro is matchinggifts@catrescueclub.org, ensure CNAMEs weren’t accidentally added to the catrescueclub.com domain). 
• Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure the best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double-check for extra spaces or punctuation on the records.
• Refer to the instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain included (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).
• If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.