Setting Up Your DNS Records with a cPanel control panel

This article walks through how to complete the CNAME setup for email domains hosted by cPanel control panel so that the matching gift emails can be sent from your organization's email domain.

Step #1: Complete the CNAME Setup

Step #2: Complete the DMARC Setup

Troubleshooting CNAME records 

 

When you create your account, we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.

 

cPanel is an interface used by some hosting providers such as HostGator, JustHost, and WebhostingPad.  If your provider uses cPanel, these directions will help you set up your CNAME.

Step #1: Complete the CNAME Setup

1.  Log in to your hosting account with your particular provider

 

2. Navigate to Domains

 

3.  Click on Simple DNS Zone Editor, which will take you to a control panel

 

 

4.  Add a CNAME Record

 

 

5. For Name, Copy and Paste the "Host" field from your 360MatchPro Account

 

6. For CNAME, paste in the information found under "Should Point To" from your 360MatchPro Account

 

 

7. Click Add CNAME Record,   then repeat the process for the remaining two CNAME records from 360MatchPro until all 3 records are added and saved.

 

DNS changes can take 48 hours to propagate. That means after you complete the above steps, you might need to wait up to 24-48 hours before you can log into 360MatchPro and successfully click on the "Validate Domain" button.

Step #2: Complete the DMARC Setup

1. In your DNS Settings, look for the option to review the list of records already added. If you see a DMARC TXT record already added, congratulations! You're done. You can check to make sure 360MatchPro has correctly identified your DMARC record by checking the "TXT" row in 360MatchPro's "Email Customization - Sending" tab:

 

DMARC record setup valid notification in 360MatchPro

 

If you do not see a TXT record in the list, move on to step 2 below.

 

2. In the example below, all DNS record types are displayed together. Your DNS provider may show each record type (A, CNAME, TXT, etc.) in a separate section; if this is the case, find the section for TXT / DMARC records. Add a new record by clicking Add Record.

 

 

Please note: each DNS provider has a unique layout and interface. These instructions give a general overview of the steps to take within your DNS provider; however, the navigation and steps may be slightly different.

 

3. In the DNS Setup Table in 360MatchPro, there is 1 TXT record. Copy the value from the Hostname column, switch to the browser tab containing your DNS settings, and paste it into the corresponding field in your DNS provider account. Some DNS providers will refer to Hostnames as Aliases.

 

DMARC record not found hostname highlighted

 

4. Switch back to your 360MatchPro browser tab. For the same TXT record, copy the value in the Value Should Be column. Back in your DNS browser window, to paste into the corresponding field in your DNS provider account.

 

DMARC record not found notification in 360MatchPro

 

Please note: The sample value provided for your DMARC TXT record is very simple. Your IT team may want to modify it slightly. This value is sufficient for the purposes of sending matching gift emails through 360MatchPro.

 

5. Save your changes in your DNS provider account.

Troubleshooting CNAME records

If your DNS records still need to be set up or are still being processed, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.

  • If there are one or two valid records, but at least one record is still invalid, confirm that all three records have been added to the DNS settings.
  • Ensure CNAMEs were added to the correct domain. (If the From address in 360MatchPro is matchinggifts@catrescueclub.org, ensure CNAMEs weren’t accidentally added to the catrescueclub.com domain). 
  • Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure the best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double-check for extra spaces or punctuation on the records.
  • Refer to the instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain included (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).
  • If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.

If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.