This article walks through how to complete the DNS setup for email domains hosted by Squarespace so that the matching gift emails can be sent from your organization's email domain.
Step #1: Complete the CNAME Setup
Step #2: Complete the DMARC Setup
When your account is created, we default to sending emails from a Double the Donation email address. You can give Double the Donation's 360MatchPro platform permission to send emails on your behalf by adding a few new records in your DNS.
Step #1: Complete the CNAME Setup
1. In the Home menu, click Settings, then click Domains.
2. Under Squarespace domains, click the domain name.
3. Click DNS Settings.
4. Scroll down to Custom Records and add new record by clicking Add Record.
5. In the Record field of a blank row, select CNAME from the drop-down. Fill in the form fields as follows using the information provided in your 360MatchPro account in Email Customization --> Sending.
6. In the Host field, copy and paste the Hostname record from your 360MatchPro account. Copy only the text before .yourdomain.org.
7. In the Data field, copy and paste the value under "Value Should Be" in your 360MatchPro account.
8. Click Save to save the record to your settings, then repeat for the remaining two CNAME records.
DNS changes can take 48 hours to propagate. That means after you complete the above steps, you might need to wait up to 24-48 hours before you can log into 360MatchPro and successfully click on the "Validate Domain" button.
Step #2: Complete the DMARC Setup
1. In your DNS Settings, look for the option to review the list of records already added. If you see a DMARC TXT record already added, congratulations! You're done. You can check to make sure 360MatchPro has correctly identified your DMARC record by checking the "TXT" row in 360MatchPro's "Email Customization - Sending" tab:
If you do not see a TXT record in the list, move on to step 2 below.
2. In the DNS Settings section, add a new record in the Custom Records by clicking Add record:
3. In the Record field of a blank row, select TXT from the drop-down. Fill in the form fields as follows using the information provided in your 360MatchPro account in Email Customization --> Sending.
4. In the Host field, copy and paste the Hostname record from your 360MatchPro account. Copy only the text before .yourdomain.org.
5. In the Data field, copy and paste the value under "Value Should Be" in your 360MatchPro account.
Please note: The sample value provided for your DMARC TXT record is very simple. Your IT team may want to modify it slightly. This value is sufficient for the purposes of sending matching gift emails through 360MatchPro.
6. Click Save to save the record to your settings
Troubleshooting CNAME records
If your DNS records still need to be set up or are still being processed, you'll see each record with a CNAME Not Found error displayed for one or all of them. Please check back 24-48 hours later to see if the changes have propagated. If you still see the CNAME Not Found error, please refer to the troubleshooting tips below.
- If there are one or two valid records, but at least one record is still invalid, confirm that all three records have been added to the DNS settings.
- Ensure CNAMEs were added to the correct domain. (If the From address in 360MatchPro is matchinggifts@catrescueclub.org, ensure CNAMEs weren’t accidentally added to the catrescueclub.com domain).
- Ensure the CNAME records do not include typos- CNAME records should be copied and pasted directly from 360MatchPro to ensure the best results. Hand-typing records from a screenshot can lead to accidentally entering the wrong value. Double-check for extra spaces or punctuation on the records.
- Refer to the instructions provided by your individual DNS service. Instructions for service providers such as GoDaddy, Network Solutions, and DigitalOcean require Hostnames/Aliases to be entered without your organization’s domain included (for example dtd._domainkey.catrescueclub.org will be entered as dtd._domainkey for these providers).
- If you use a custom nameserver, in place of the default nameserver of your provider, your CNAME records need to be entered into the account associated with the custom nameserver.
If these scenarios do not apply to your CNAME records, please reach out to support@doublethedonation.com to troubleshoot to find a solution.