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      How can I reset my organization's Double the Donation Matching password?

      This article provides step-by-step instructions on how to reset your organization’s Double the Donation password.

       

      Please note:

      • Double the Donation provides matching gift tools to nonprofits to help them increase their revenue from employee matching gift programs.

      • If you are an employee or retiree trying to request a company match, you should log in to your employer’s matching gift portal, not Double the Donation.

      • If you are a nonprofit that is not subscribed to Double the Donation Matching and are trying to verify a matching gift, please reach out directly to the company managing the program.

      Resetting Your Password

      There are two main ways to reset your password depending on whether you still have access to the email associated with your account.

      If You Still Have Access to the Email Account

      1. Go to the Double the Donation login page.

      2. Click "Forgot Password?"

      3. Enter the email address associated with your Double the Donation user profile.

      4. Follow the instructions sent to your email to reset your password.

      If You Do Not Have Access to the Email Account

      If you no longer have access to the email address associated with your profile, try one of the following options:

      Option 1: Retrieve Account Access from the Former Administrator

      • Contact the former account administrator and request they:

        • Share the existing account credentials with you, or

        • Add you as a new user on the account.

      Option 2: Reset Password via Another Existing User Profile

      • If you have access to a different email address already associated with a user profile, go to the password reset page and follow the steps to reset your password using that email.

      Option 3: Regain Access Without the Former Admin

      If the former administrator has left your organization or the associated email is inaccessible:

      1. Contact your organization’s IT or email administrator to regain access to the old email address or request a password reset email to be forwarded to you.

      2. Set up a catch-all email account to collect emails sent to inactive or misspelled addresses within your domain. Once created, you can reset your password and then update the login email to your current address.

      3. Ask your colleagues if any of them were added as administrators. If so, they can log in and add you as a new user. (See our Add User Guide for instructions.)

      Key things to consider: Your organization's account has your organization's donor data in it. To protect your donor data, your organization's Administrators are responsible for adding/removing authorized users on your account. If a former employee leaves your organization, there are several ways your organization can regain access to your Double the Donation account. To protect the security of accounts, Double the Donation doesn't typically add users to any account. Reference this guidance if you need assistance gaining access to your account when an employee leaves your organization.

       

      Password Requirements

      Double the Donation follows NIST (National Institute of Standards and Technology) password security guidelines to ensure strong protection of your account.

      Password Standards:

      1. Minimum length: 8 characters

      2. No complexity requirements: Special characters, numbers, or capitalization are not required

      3. No mandatory password changes after a set period

      4. No security questions (e.g., “What is your mother’s maiden name?”)

      5. Failed login limit: 10 failed attempts trigger a 24-hour lockout

      6. Paste functionality allowed: Encourages the use of password managers for secure storage

      For more details, review the official NIST publications:

      Adding an Extra Layer of Security

      To further enhance account protection, we recommend enabling multi-factor authentication (MFA) using Google Authenticator. MFA adds an additional verification step during login to ensure only authorized users can access your organization’s account.

       

      Find setup instructions and more information about 2FA here.