Knowledge Base | Double the Donation

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Knowledge Base | Double the Donation

General

General

Learn more about Double the Donation's service, plans, and billing.

Matching Gift Tool Comparison: Double the Donation vs HEPdata

About Our Service

Is there a case study we can access and share with our team?

How does Double the Donation work outside of the U.S.?

What results (ROI) do clients see from incorporating Double the Donation's matching gift tool across their fundraising?

Does Double the Donation provide workplace giving tools to Canadian organizations?

What are the benefits of Double the Donation's service?

Does Double the Donation offer a demo?

What types of organizations use Double the Donation’s service?

Does Double the Donation provide workplace giving tools to Australian organizations?

Why not just tell donors and volunteers to reach out to their HR departments?

Does Double the Donation provide workplace giving tools to organizations in the UK or Europe?

How can we incorporate your tools into our fundraising?

What are Double the Donation's Terms of Service?

How does Double the Donation Support Bilingual Organizations?

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About Our Plans

We want to upgrade our account or change the plan we're on. How does that work?

Does Double the Donation offer the Legacy Plan?

Should I upgrade to the Double the Donation Matching Enterprise Plan?

What features are available for Double the Donation Essentials Plan?

Should I upgrade my Double the Donation Volunteering plan?

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Pricing and Billing

Does Double the Donation offer any discounts?

What is the cancellation / refund policy?

Switching to Receiving Invoices

How much does Double the Donation cost?

Our organization requires a W-9 for payment. How do we contact Double the Donation for that information or obtain a copy of your W-9 and EFT (ACH) Authorization Form?

How do we update the credit or debit card that's being used for our account?

Does Double the Donation charge a setup fee?

Can we pay by check?

How do I change the primary point of contact for our organization's Double the Donation subscription?

When will I receive a billing receipt for my payment for Double the Donation's subscription?

Does Double the Donation take a percentage of matching gifts received by our organization?

What payment options does Double the Donation accept?

Credit Card Getting Declined

The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

What should I do if our organization's credit card is declined or there is an error while signing up?

Is our credit card information safe and secure?

How do we cancel our subscription to Double the Donation's service?

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Getting Support

How do we receive technical support?

How can I contact Double the Donation's customer support team?

Double the Donation Onboarding Packages

Double the Donation’s Discussion Group Series