This article explains the different onboarding packages offered by Double the Donation, detailing the services included in each package and helping you determine which package best suits your organization.
Overview of Double the Donation Onboarding Packages
Double the Donation offers tailored onboarding packages designed to help organizations quickly get up and running with the matching gift tools. Our packages include personalized support, training, and assistance with setup.
What’s Included in Each Package?
| What's Included | No Onboarding Package Selected - $0 | Standard Onboarding - Starts at $500+ | Advanced Onboarding - Starts at $2,500+ |
| Access to Training Videos, Knowledge Base, and Daily Training Webinars | Yes | Yes | Yes |
| Access to the Support Team at support@doublethedonation.com | Yes | Yes | Yes |
| Assigned Implementation Specialist | No | Yes | Yes |
| One-on-One Onboarding and Training Calls | No | Yes | Yes |
| Client Success Support Hours | No | Yes - Starts at 2 hours | Yes - Starts at 4 hours |
| Technical Developer Support Hours | No | No | Yes - Starts at 2 hours |
| Onboarding Period Timeline | N/A | Up to 7-14 days | Up to 14 days |
Have questions about our Double the Donation Onboarding Packages or need help getting up and running with the matching module? Check out this page: https://doublethedonation.com/onboarding-packages/
FAQs:
Q: How do I know what Onboarding Package my organization has?
A: If you're unsure which Onboarding Package your organization has, contact our team at support@doublethedonation.com for more information.
Q: Which onboarding package is correct for my organization?
A: Most organizations choose the Standard Onboarding Package. It is designed to help fundraisers quickly activate the matching module and start driving matching gifts. If you'd like to discuss your options further, contact us at support@doublethedonation.com.
Q: How long does onboarding take?
A: Onboarding typically takes between 7 to 14 days. If you have a specific deadline, let your Implementation Specialist know, and we will do our best to meet your timeline.
Q: I completed my Double the Donation account setup. What are my next steps?
A: Congratulations! We recommend reviewing this resource to ensure the matching module is fully set up and to discover next steps to maximize your matching gift revenue.