How do we receive technical support?
This article provides resources and steps for receiving technical support for Double the Donation services.
Self-Service Resources
Before reaching out to support, we recommend starting with the following resources for quick answers:
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Knowledge Base
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Search the Double the Donation Knowledge Base for setup guides, FAQs, and troubleshooting tips.
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In-App Help Articles & Checklists
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Access step-by-step guides directly in the matching module of your account. These context-sensitive resources walk you through common tasks, setup, and optimization.
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Direct Support
If you need further assistance, our Client Success Team is ready to help:
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Email Support:
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Contact support@doublethedonation.com for technical issues, account questions, or troubleshooting.
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Onboarding Guidance:
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During onboarding, your Account Executive and Client Success team will explain all available technical support resources.
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Escalation:
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For urgent issues (e.g., donation form outages), include “URGENT” in your email subject line for faster triage.
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