This article provides resources to help address any technical questions or issues that may arise.
Double the Donation provides multiple layers of support to ensure you can get help quickly and effectively. From self-service resources to direct access to our support team, you’ll always have the guidance you need.
Self-Service Resources
Before reaching out to support, we recommend starting with these resources:
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Knowledge Base – Search the Double the Donation Knowledge Base for detailed setup guides, FAQs, and troubleshooting tips.
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In-App Help Articles & Checklists – Step-by-step guides are available directly inside the matching module of your account. These context-sensitive resources walk you through common setup and optimization tasks.
Direct Support
If you need further assistance, our Client Success team is here to help:
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Email: Contact support@doublethedonation.com for technical issues, account questions, or troubleshooting requests.
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Onboarding Guidance: Your Account Executive and Client Success team members will explain all technical support resources during onboarding.
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Escalation: For urgent technical issues (e.g., donation form or email outages), include “URGENT” in your email subject line to ensure faster triage.