Double the Donation

            How do we receive technical support?

            Our service is designed to be easily set up without assistance from Double the Donation's team.


            Basic Plan - Hosted Page Technical Support:

            The entire setup process for getting your hosted matching gift page up and running can be done entirely through your organization's account management portal. Please follow the step-by-step self-guided setup process.

            If you run into any technical problems you can email us at support@doublethedonation.com.


            Premium Plan - Embedded Plugin Technical Support:
            The entire setup process for getting our plugin embedded on your organization's website is designed to be self-service. Please share the standard embed code as well as the alternate iframe option with your webmaster.


            If you run into any technical problems please have your webmaster (or whoever is responsible for adding our plugin to your website) email us at support@doublethedonation.com.

            Updated: 25 Dec 2016 12:20 PM
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