What is the username that I use to log into my account?
When you or a member of your nonprofit organization signed up for your Double the Donation account, you created your account credentials. Your Username is the primary email address that was used when your organization created your Double the Donation account.
If you're having trouble accessing your Double the Donation, please review attempt to reset your password from the Double the Donation login screen. To reset your password, you'll use the primary email address that was used when your organization created your Double the Donation account.
Please note: Double the Donation provides matching gift tools directly to nonprofits to help nonprofits raise more money from employee matching gift programs. If you're an employee or retiree who works for a company with a matching gift program, you do not log into Double the Donation's service. You need to log into your employer's matching gift website.
If you're a nonprofit who does not subscribe to Double the Donation's service and are trying to verify a matching gift, you'll need to reach out directly to the company.
How can I reset my organization's Double the Donation password?
Please note: Double the Donation provides matching gift tools directly to nonprofits to help nonprofits raise more money from employee matching gift programs. If you're an employee or retiree who works for a company with a matching gift program, you ...
Portal Management: CSR Software Vendors
Portal Management: CSR Software Vendors Intro In order to receive the most matching gift revenue possible, you will need to be registered with Corporate Social Responsibility (CSR) platforms. When donors work at a company that will match their gift, ...
Getting Started: User Management Overview
User management It's important to give login access to team members within your organization, so they are aware of 360MatchPro and what the software does for your organization. Often you have to give access to multiple departments in your ...
User Locked Out of Account
Double the Donation allows 10 failed login attempts before disabling further login attempts for the same username for 24 hours. After 24 hours, the user can attempt to log in again. If a user from your organization is locked out of their account ...
The person who created our Double the Donation account is no longer with our nonprofit. How do I access our account?
If your nonprofit has a subscription to Double the Donation's services and you no longer are able to access your account, please take the following steps: Key things to consider: Your organization's account has your organization's donor data in it. ...