What is the username that I use to log into my account?
When you or a member of your nonprofit organization signed up for your Double the Donation account, you created your account credentials. Your Username is the primary email address that was used when your organization created your Double the Donation account.
If you're having trouble accessing your Double the Donation, please review attempt to reset your password from the Double the Donation login screen. To reset your password, you'll use the primary email address that was used when your organization created your Double the Donation account.
Please note: Double the Donation provides matching gift tools directly to nonprofits to help nonprofits raise more money from employee matching gift programs. If you're an employee or retiree who works for a company with a matching gift program, you do not log into Double the Donation's service. You need to log into your employer's matching gift website.
If you're a nonprofit who does not subscribe to Double the Donation's service and are trying to verify a matching gift, you'll need to reach out directly to the company.
Portal Management: Matching Gift Portal Vendors
Portal Management: Matching Gift Portal Vendors Intro When the match eligible donor submits their match to their employer, you as the nonprofit will receive either a verification email or non-verification based on the matching gift vendor. Since each ...
How can I reset my organization's Double the Donation password?
You can reset your Double the Donation password by going to https://doublethedonation.com/members/login/, click on "Forgot password" and enter the email address that was used when your organization became a Double the Donation client. If you no ...
Getting Started: User Management Overview
User management It's important to give login access to team members within your organization, so they are aware of 360MatchPro and what the software does for your organization. Often you have to give access to multiple departments in your ...
User Locked Out of Account
If a user from your organization is locked out of their account, you as an administrator role within your account have the ability to send password reset email to the user. Go through the following steps: Login to your account Navigate to User ...
The person who created our Double the Donation account is no longer with our nonprofit. How do I access our account?
If your nonprofit has a subscription to Double the Donation's services and you no longer are able to access your account, please take the following steps: Key things to consider: Your organization's account has your organization's donor data in it. ...