What is the cancellation / refund policy?

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• How do we cancel our subscription to Double the Donation's service?

  We're sorry to hear you want to cancel your subscription. We almost always hear that organizations see a really positive Return on Investment from utilizing our service. But if you'd like to cancel your subscription to Double the Donation's service, ...

• How can I log into my organization's Double the Donation account?

  You can log in to your Double the Donation account by going to https://doublethedonation.com/members/login. The login screen will ask for your username and password.

• DTD Best Practices for managing your 360MatchPro account

  DTD Best Practices for 360MatchPro When your organization is fully set up with 360MatchPro, meaning you have completed the following steps: 1. Integrating your donation platform and/or CRM 2. Enabled the automated outreach: At least 2 emails in the ...

• What is the username that I use to log into my account?

  You can log into your Double the Donation account by going to https://doublethedonation.com/members/login. When you or a member of your nonprofit organization signed up for your Double the Donation account, you created your account credentials. Your ...

• The wrong credit card was used for my subscription's renewal period. How can I get the charge refunded and then put on the new card?

  Double the Donation's team is able to assist you in ensuring the right charge goes onto the right credit card.  If the charge has already been processed, please follow the below steps: Log into your Double the Donation account ...